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Total errors found:
6
HTML [2]:
E609 [2]
WCAG21 A [2]:
E958 [1], P908 [1]
WCAG21 AA [2]:
E910 [1], E916 [1]
Total warnings found:
1
WCAG21 A [1]:
W889 [1]
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 199               Children's Services Procedures Manual
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The ARIA specification only allows certain 'aria-...' attributes to be used with certain roles. See ARIA 1.2.                       <a class="toplink" href="menu.html" aria-haspopup="true">
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 282           <h2>
 282             Family and Friends Care
 282           </h2>
 284         </div>
 287         <div id="scope_box">
 287           <h3>
 287             RELEVANT GUIDANCE
 287           </h3>
 288           <p>
 288             <a href="https://www.gov.uk/government/publications/children-act-1989-family-and-friends-care"
                 target="_blank" rel="noopener">
 288               Children Act 1989: Family and Friends Care
 288             </a>
 288             : Statutory guidance for local authorities about family and friends providing care for children
                 who cannot live with their parents.
 288           </p>
 289           <p>
 289             <a href="files/frg_assess_guide.pdf" target="_blank" rel="noopener">
 289               Family Rights Group, Initial Family and Friends Care Assessment
 289             </a>
 289             : A good practice guide outlines what a viability assessment for family and friend carers should
                 look like, what social workers should consider and how to undertake international assessments.
 289           </p>
 290           <p>
 290             <a href="https://www.gov.uk/looking-after-someone-elses-child" target="_blank" rel="noopener">
 290               Looking After Someone Else's Child
 290             </a>
 290             : Government advice on the support and financial help you can get if someone else's child is
                 living with you full time.
 290           </p>
 291           <h3>
 291             AMENDMENT
 291           </h3>
 292           <p>
 292             In October 2019 this chapter was reviewed and revised to reflect local arrangements and should be
                 re-read throughout. A link was added to into Related Guidance to Looking After Someone Else's
                 Child guidance.
 292           </p>
 293         </div>
 294         <div id="sections">
 296           <h3 id="sections_list">
 296             Contents
 296           </h3>
 297           <ol>
 298             <li>
 298               <a href="#intro">
 298                 Introduction
 298               </a>
 298             </li>
 299             <li>
 299               <a href="#values">
 299                 Values and Principles
 299               </a>
 299             </li>
 300             <li>
 300               <a href="#legal">
 300                 Legal Framework
 300               </a>
 300             </li>
 301             <li>
 301               <a href="#diff">
 301                 Different Situations whereby Children may be Living with Family and Friend Carers
 301               </a>
 301             </li>
 302             <li>
 302               <a href="#provision">
 302                 Provision of Financial Support - General Principles
 302               </a>
 302             </li>
 303             <li>
 303               <a href="#accomm">
 303                 Accommodation
 303               </a>
 303             </li>
 304             <li>
 304               <a href="#supp_con">
 304                 Supporting Contact with Parents
 304               </a>
 304             </li>
 305             <li>
 305               <a href="#fgc">
 305                 Family Group Conferences
 305               </a>
 305             </li>
 306             <li>
 306               <a href="#complaints">
 306                 Complaints Procedure
 306               </a>
 306             </li>
 307             <li class="remove_bullet">
 307               <a href="files/care_someone_else_ch.pdf" target="_blank" rel="noopener">
 307                 Annex A: Caring for Somebody Else's Child - Options
 307               </a>
 307             </li>
 308           </ol>
 309           <h3 id="intro">
 309             1. Introduction
 309           </h3>
 310           <p>
 310             Children may be brought up by members of their extended families, friends or other people who are
                 connected with them for a variety of reasons and in a variety of different arrangements.
 310           </p>
 311           <p>
 311             This policy sets out the local authority's approach towards promoting and supporting the needs of
                 such children and covers the assessments which will be carried out to determine the services
                 required and how such services will then be provided.
 311           </p>
 312           <p class="category">
 312             The manager with overall responsibility for this policy is to follow.
 312           </p>
 313           This policy will be regularly reviewed, and made freely and widely available.
 314           <h3 id="values">
 314             2. Values and Principles
 314           </h3>
 315           <p>
 315             Consideration of children's welfare and best interests will always be at the centre of the work we
                 do.
 315           </p>
 316           <p>
 316             It is an underlying principle that children should be enabled to live within their families unless
                 this is not consistent with their welfare. We will therefore work to maintain children within
                 their own families, and facilitate services to support any such arrangements, wherever this is
                 consistent with the child's safety and well-being. This principle applies to all children in need,
                 including those who are looked after by the local authority. Where a child cannot live within his
                 or her immediate family and the local authority is considering the need to look after the child,
                 we will make strenuous efforts to identify potential carers within the child's network of family
                 or friends who are able and willing to care for the child.
 316           </p>
 317           We will provide support for any such arrangements based on the assessed needs of the child, not
               simply on his or her legal status, and will seek to ensure that family and friends carers are
               provided with support to ensure that children do not become looked after by the local authority, or
               do not have to remain looked after longer than is needed. We will provide support and training in
               ways that are appropriate and encouraging for family and friends carers.
 318           <h3 id="legal">
 318             3. Legal Framework
 318           </h3>
 319           <p>
 319             The local authority has a general duty to safeguard and promote the welfare of Children in Need*
                 living within its area and to promote the upbringing of such children by their families. The way
                 in which we fulfil this duty is by providing a range and level of services appropriate to those
                 children's assessed needs (Section 17, Children Act 1989). This can include financial, practical
                 or other support.
 319           </p>
 320           It is important to note that the local authority does not have a general duty to assess all
               arrangements where children are living with their wider family or friends network rather than their
               parents but it does have a duty where it appears that services may be necessary to safeguard or
               promote the welfare of a Child in Need.
 321           <p class="tiny_text">
 321             *A Child in Need is defined in Section 17(10) of the Children Act 1989 as a child who is disabled
                 or who is unlikely to achieve or maintain a reasonable standard of health or development without
                 the provision of services by the local authority.
 321           </p>
 322           <p>
 322             To clarify the children who may come within the definition of Children in Need, refer to
 322             <a
                 href="https://media.inzu.net/2acc977c715cd84d14a75f01032546ad/mysite/downloads/570_606709_Effectiv
                 e_Support_for_Children.20.6.17_FINAL.pdf" target="_blank" rel="noopener">
 322               The Bexley Threshold: Bexley Safeguarding Partnership - Effective Support for Children, Young
                   People and Families in Bexley
 322             </a>
 322             .
 322           </p>
 323           <p>
 323             Children in Need may live with members of their family or friends in a variety of different legal
                 arrangements, some formal and some informal. Different court orders are available to formalise
                 these arrangements.
 323           </p>
 324           <p>
 324             Looked after children will always come within the definition of Children in Need, whether they are
                 accommodated under Section 20 of the Children Act 1989 (with parental consent) or in care subject
                 to a Court Order whereby the local authority shares parental responsibility for the child. The
                 local authority has a responsibility wherever possible to make arrangements for a looked after
                 child to live with a member of the family (Section 22 of the Children Act 1989).
 324           </p>
 325           <p>
 325             For a detailed summary of the meaning and implications of different legal situations, the rights
                 of carers and parents, and the nature of decisions which family and friends carers will be able to
                 make in relation to the child, please see
 325             <a href="files/care_someone_else_ch.pdf" target="_blank" rel="noopener">
 325               Annex A: Caring for Somebody Else's Child - Options
 325             </a>
 325             .
 325             <a href="#diff">
 325               Section 4, Different Situations whereby Children may be Living with Family and Friend Carers
 325             </a>
 325             , which sets out the local authority's powers and duties in relation to the various options.
 325           </p>
 326           <p>
 326             In relation to financial support, the local authority may provide carers of children in need with
                 such support on a regular or one-off basis, under Section 17 of the Children Act 1989. This may
                 include discretionary funding based upon a financial means test. However, the status of the
                 placement will determine the nature and amount of the financial support and who can authorise its
                 payment. The legal status of the child may have a bearing on the levels of financial support which
                 may be available to carers, however. There are different legislative provisions which apply to
                 financial support for children living with family or friends in looked after/adoption/special
                 guardianship/Child Arrangements Order arrangements. The following sections of this policy set out
                 the financial support that we may provide to family and friends who are caring for children in
                 these different contexts.
 326           </p>
 327           <h3 id="diff">
 327             4. Different Situations whereby Children may be Living with Family and Friends Carers
 327           </h3>
 328           <h4>
 328             4.1 Informal family and friends care arrangements
 329           </h4>
 330           <p>
 330             Where a child cannot be cared for within his or her immediate family, the family may make their
                 own arrangements to care for the child within the family and friends network.
 330           </p>
 331           <p>
 331             The local authority does not have a duty to assess any such informal family and friends care
                 arrangements, unless it appears to the authority that services may be necessary to safeguard or
                 promote the welfare of a Child in Need. In such cases, the local authority has a responsibility
                 under Section 17 of the Children Act 1989 to assess the child's needs and provide services to meet
                 any assessed needs of the child. Following assessment, a Child in Need Plan will be drawn up and a
                 package of support will be identified. This can comprise a variety of different types of services
                 and support, including financial support.
 331           </p>
 332           <p>
 332             Parental responsibility remains with the birth parents, but the carer may do what is reasonable to
                 safeguard or promote the child's welfare.Where a child is placed in a family and friends carer
                 arrangement (Regulation 24), the allocated social worker must ensure that checks with relevant
                 children's social care departments where the carer resides, as well as police checks have been
                 undertaken prior to this placement.  If this is not possible due to an emergency placement, these
                 checks must be done on the day prior of the child's placement being made. 
 332           </p>
 333           <p>
 333             The full assessment of the child's placement with their family and friends carer must be concluded
                 within 16 weeks of their placement commencing. Extensions of up to 8 weeks will only be granted in
                 exceptional circumstances and only by the prior approval of the Fostering Panel and no later than
                 by week 14 of the assessment process.
 333           </p>
 334           <p>
 334             When determining what the type of care arrangement is (informal or connected person, each case
                 will fall on their particular facts. The two main questions to consider are:
 334           </p>
 335           <ol>
 336             <li>
 336               How much has the local authority done to get the child placed with the carer?
 336             </li>
 337 next issueprevious issueE609 This tag or content is not allowed here. One of the following was expected: <li> <script>
              <template>
There are strict rules as to what tags may be nested within others, as well as the order and number of tags allowed. If this error is preceded by an E604 error (missing end tag) then correcting the earlier E604 error may correct this one. Note that as well as obviously interactive elements like buttons, adding a 'tabindex' attribute to any element will also make it interactive. So if it is not obvious what is wrong, check all attributes as well. See the HTML Living Standard.                 <ul>
 338               <li>
 338                 The more involvement the local authority has had, the more likely it is that the placement
                     will be a connected person's foster carer.
 338               </li>
 339             </ul>
 340             <li>
 340               Has the local authority made it clear to the carer and parent throughout that the local
                   authority is treating the placement as a private family arrangement and that any financial
                   support will come from a parent with parental responsibility?
 340             </li>
 341 next issueprevious issueE609 This tag or content is not allowed here. One of the following was expected: <li> <script>
              <template>
There are strict rules as to what tags may be nested within others, as well as the order and number of tags allowed. If this error is preceded by an E604 error (missing end tag) then correcting the earlier E604 error may correct this one. Note that as well as obviously interactive elements like buttons, adding a 'tabindex' attribute to any element will also make it interactive. So if it is not obvious what is wrong, check all attributes as well. See the HTML Living Standard.                 <ul>
 342               <li>
 342                 If there are no other options, such as increased support etc, then the more likely it is that
                     the placement will be a connected person foster carer.
 342               </li>
 343             </ul>
 345           </ol>
 346           <p>
 346             The more that a local authority has done beyond facilitating a conversation and agreement between
                 the parent and carer about the arrangement, the more likely it is to be a connected person foster
                 placement and the child is looked after. The following are examples of local authority actions
                 that would suggest that the child is looked after:
 346           </p>
 347           <ol>
 348             <li>
 348               The local authority approaches the carer first about caring for the child;
 348             </li>
 349             <li>
 349               Alternative placement options were discussed with the parents but not used;
 349             </li>
 350             <li>
 350               The local authority says or intimates that if the carer will not provide care, the child will go
                   in to local authority foster care;
 350             </li>
 351             <li>
 351               The local authority's records show that the social work team considered that local authority
                   foster care was the only alternative;
 351             </li>
 352             <li>
 352               The local authority drafts an agreement for the carer and parent to sign;
 352             </li>
 353             <li>
 353               The local authority regulates the contact between the parent and child;
 353             </li>
 354             <li>
 354               The local authority completed a viability assessment of the carer.
 354             </li>
 355           </ol>
 356           A local authority trying to dispute the assertion that a child is looked after will need to show
               clear records explaining the arrangement and financial support. It is essential, therefore, that all
               placements are classified at the outset and not just assumed to be a private family arrangement. Any
               uncertainty is likely to result in a court finding that it is a connected person foster placement.
               The court will not accept the local authority trying to avoid its duty and responsibilities by way
               of mere technicalities.
 358           <h4>
 358             4.2 Private fostering arrangements
 358           </h4>
 359           <p>
 359             A privately fostered child is a child under 16 (or 18 if disabled) who is cared for by an adult
                 who is not a parent or close relative, where the child is to be cared for in that home for 28 days
                 or more. Close relative is defined as 'a grandparent, brother, sister, uncle or aunt (whether of
                 the full blood or half blood or by marriage or civil partnership) or step-parent.' It does not
                 include a child who is Looked After by a local authority. In a private fostering arrangement, the
                 parent still holds parental responsibility and agrees the arrangement with the private foster
                 carer.
 359           </p>
 360           <p>
 360             The local authority has a duty to assess and monitor the welfare of all privately fostered
                 children and the way in which they carry out these duties is set out in the Children (Private
                 Arrangements for Fostering) Regulations 2005. However, the local authority may also become
                 involved with a child in a private fostering arrangement where the child comes within the
                 definition of a Child in Need. In such cases, the local authority has a responsibility to provide
                 services to meet the assessed needs of the child under Section 17 of the Children Act 1989.
                 Following assessment, a Child in Need Plan will be drawn up and a package of support will be
                 identified. As in 4.1 above, this can comprise a variety of different types of services and
                 support, including financial support.
 360           </p>
 361           <h4>
 361             4.3 Family and friends foster carers – 'Connected Persons'
 362           </h4>
 363           <p>
 363             Where a child is looked after by the local authority, we have a responsibility wherever possible
                 to make arrangements for the child to live with a member of the family who is approved as a foster
                 carer (Section 22 of the Children Act 1989). The child can be placed with the family members prior
                 to such approval, subject to an assessment of the placement, for up to 16 weeks.  However, police
                 and children's social care checks must be undertaken of all relevant family or friends who will
                 care for the child prior to the child being placed, even in emergency situations.   The 16 week
                 temporary approval can only be extended for up to 8 weeks in exceptional circumstances with prior
                 approval by the fostering panel. In this context the carer is referred to as a Connected Person
                 and the process of obtaining approval for the placement is set out in the
 363             <a href="p_place_conn_pers.html">
 363               Placement with Connected Persons Procedure
 363             </a>
 363             .  Where temporary approval is given to such a placement under the procedure, the carers will
                 receive financial support on a regular basis. This may cover placements at very short notice.
 363           </p>
 364           <p>
 364             In addition the child will have a placement plan which sets out the specific arrangements
                 surrounding the child and the carers including the expectations of the foster carers and the
                 support they can expect to receive to enable to fulfil their responsibilities for the child.
 364           </p>
 365           <p>
 365             The assessment and approval process for family and friends who apply to be foster carers for a
                 specific Looked After child will be the same as for any other foster carer except that the
                 timescales for the assessment are different where a child is already in the placement as indicated
                 above. In all other respects the process is the same as for any other potential foster carers and
                 is set out in the Assessment and Approval of Foster Carer Procedure. An information pack will be
                 available to potential foster carers about the process and they will be given the name and contact
                 details of the social worker from the Fostering Service allocated to carry out the assessment.
 365           </p>
 366           <p>
 366             Once approved as foster carers, they will be allocated a supervising social worker from the
                 fostering service to provide them with support and supervision; and they will receive fostering
                 allowances for as long as they care for the child as a foster carer.
 366           </p>
 367           <p>
 367             While the child remains a looked after child, as a foster carer, they will be expected to
                 cooperate with all the processes that are in place to ensure that the child receives appropriate
                 care and support, for example, contributing to reviews of the child's Care Plan, cooperating with
                 the child's social worker and promoting the child's education and health needs.
 367           </p>
 368           Authority for day-to-day decision making about the child should be delegated to the carer(s), unless
               there is a valid reason not to do so.
 369           <h4>
 369             4.4 Child Arrangements Order
 369           </h4>
 370           <p>
 370             A Child Arrangements Order is a Court Order which sets out the arrangements as to when and with
                 whom a child is to live, spend time or otherwise have contact.
 370           </p>
 371           <p>
 371             These orders replace the previous Contact Orders and Residence Orders.
 371           </p>
 372           <p>
 372             A Child Arrangements Order may give parental responsibility to the person in whose favour it is
                 made. Parental responsibility is shared with the parents.
 372           </p>
 373           <p>
 373             Child Arrangements Orders may be made in private family proceedings in which the local authority
                 is not a party nor involved in any way in the arrangements. However, a Child Arrangements Order in
                 favour of a relative or foster carer (who was a 'Connected Person') with whom a child is placed
                 may be an appropriate outcome as part of a permanence plan for a Child in Need or a 'Looked
                 After' child may be eligible for financial support, pending an assessment of financial need.
 373           </p>
 374           <p>
 374             The local authority may pay Child Arrangements Order Allowances to relatives or friends, unless
                 they are a spouse or civil partner of a parent, with whom a child is living under a Child
                 Arrangements Order. This is set out in paragraph 15 of Schedule 1 of the Children Act 1989,
                 however this is discretionary.
 374           </p>
 375           <h4>
 375             4.5 Special Guardianship Order
 375           </h4>
 376           <p>
 376             Special Guardianship offers a further option for children needing permanent care outside their
                 birth family. It can offer greater security without absolute severance from the birth family as in
                 adoption.
 376           </p>
 377           <p>
 377             Relatives may apply for a Special Guardianship Order after caring for the child for one year. As
                 Special Guardians, they will have parental responsibility for the child which, while it is still
                 shared with the parents, can be exercised with greater autonomy on day-to-day matters than where
                 there is a Child Arrangements Order.
 377           </p>
 378           <p>
 378             Special Guardianship Orders may be made in private family proceedings and the local authority may
                 not be a party to any such arrangements. However, a Special Guardianship Order in favour of a
                 relative or foster carer (who was a 'Connected Person') with whom a child is living may be an
                 appropriate outcome as part of a permanence plan for a Child in Need or a 'Looked After' child.
 378           </p>
 379           <p>
 379             Where the child was Looked After immediately prior to the making of the Special Guardianship
                 Order, the local authority has a responsibility to assess the support needs of the child, parents
                 and Special Guardians, including the need for financial support.
 379           </p>
 380           <h4>
 380             4.6 Adoption Order
 381           </h4>
 382           <p>
 382             Adoption is the process by which all parental rights and responsibilities for a child are
                 permanently transferred to an adoptive parent by a court. As a result the child legally becomes
                 part of the adoptive family.
 382           </p>
 383           <p>
 383             An Adoption Order in favour of a relative or foster carer (who was a 'Connected Person') with whom
                 a child is living may be an appropriate outcome as part of a permanence plan for a Child in Need
                 or a 'Looked After' child.
 383           </p>
 384           <p>
 384             Local authorities must make arrangements, as part of their adoption service, for the provision of
                 a range of adoption support services. They then have to undertake assessments of the need for
                 adoption support services at the request of the adopted child, adoptive parents and their
                 families, as well as birth relatives. The support required is then set out in an Adoption Support
                 Plan and this may include financial support.
 384           </p>
 385           <p>
 385             See also
 385             <a href="p_adop_support.html">
 385               Adoption Support Procedure.
 385             </a>
 385           </p>
 386           <h3 id="provision">
 386             5. Provision of Financial Support - General Principles
 386           </h3>
 387           <p>
 387             There are three categories of payment, which may be considered. One or more of these may be
                 applicable, depending on the particular circumstances of the case:
 387           </p>
 388           <ol>
 389             <li>
 389               <span class="bold">
 389                 Subsistence crisis (one-off) payments
 389               </span>
 389               <br />
 390               <br />
 391               These should be used to overcome a crisis, following the best assessment that can be achieved in
                   the circumstances;
 391             </li>
 392             <li>
 392               <span class="bold">
 392                 Setting-up
 392               </span>
 392               <br />
 393               <br />
 394               These are for such items as clothing, furniture, or bedding. The social worker must be satisfied
                   that the carers' financial position justifies the payment through a financial assessment.
                   Assistance may be given subject to conditions, including repayment in certain situations.
                   However, in most situations, it will be inappropriate for the Department to seek to recover
                   money provided under these circumstances;
 394             </li>
 395             <li>
 395               <span class="bold">
 395                 Weekly support contribution
 395               </span>
 395               <br />
 396               <br />
 397               It is possible for the local authority to make regular payments where family members or friends
                   care for a child whether or not the child is Looked After. Where regular payments are to be
                   made, relative carers should be assisted to maximise their Income/Benefit as regular payments
                   may adversely affect an individual's claim to income support.
 397               <br />
 398               <br />
 399               In all cases where regular financial support is agreed in principle, a written agreement will be
                   drawn up detailing the level and duration of the financial support that is to be provided, and
                   the mechanism for review. Where the child has needs assessed as needing an allowance the
                   provision of an allowance will be dependant on the financial situation of the proposed carers.
                   In some instances carers will not receive an allowance because of the level of their income;
 399             </li>
 400             <li>
 400               The adoption team will be responsible for undertaking the financial assessment according to the
                   standard DfE criteria and the head of service must approve. Any financial assessments must also
                   be presented to the resource and care panel, which will have overview for these financial
                   arrangements.
 400             </li>
 401           </ol>
 402           <p>
 402             The following criteria will be applied to all such payments:
 402           </p>
 403           <ul>
 404             <li>
 404               Payments will only be made where the needs of the child are such that they require additional
                   financial support;
 404             </li>
 405             <li>
 405               The purpose of the payments must be to safeguard and promote the welfare of the child based on
                   their assessed needs;
 405             </li>
 406             <li>
 406               As part of the assessment, a view should be taken as to whether the carers need financial
                   support based on their reasonable requirements in taking on the care of the child;
 406             </li>
 407             <li>
 407               There are no other legitimate sources of finance;
 407             </li>
 408             <li>
 408               Payments will be paid to the carer, not the parents;
 408             </li>
 409             <li>
 409               The payment would not place any person in a fraudulent position;
 409             </li>
 410             <li>
 410               All payments must be reviewed by the Resource and Care Panel, and be reviewed on an annual
                   basis.
 410             </li>
 411           </ul>
 412           <h3 id="accomm">
 412             6. Accommodation
 412           </h3>
 413           <p>
 413             The children's services department works with the housing department to ensure that, whenever
                 possible, family and friends carers living in social housing are given appropriate priority to
                 move to more suitable accommodation if this will prevent the need for a child to become looked
                 after.  Where potential carers live in private sector accommodation the social work team will
                 discuss with them whether they can move to larger accommodation if needed and will discuss the
                 needs of the family with Housing colleagues.
 413           </p>
 414           <h3 id="supp_con">
 414             7. Supporting Contact with Parents
 414           </h3>
 415           <p>
 415             The authority is under a duty to promote contact for all Children in Need, although this differs
                 depending on whether or not the child is Looked After.
 415           </p>
 416           <p>
 416             Where the child is not Looked After, we are required to promote contact between the child and
                 his/her family 'where it is necessary to do so in order to safeguard and promote his or her
                 welfare'. As part of the support arrangements, it may be identified that specific assistance is
                 required to ensure that any such contact can be managed safely. If necessary, information will be
                 made available to family and friends carers about local contact centres and family mediation
                 services, and how to make use of their services. Where we do not share PR with parent's we cannot
                 restrict contact between a child and any parent with PR without the required agreement from the
                 Court. Where it is felt that contact may place a child at risk the team manager must talk urgently
                 to their Service Manager and Legal to seek the appropriate advice.
 416           </p>
 417           <p>
 417             Where a child is Looked After, we are required to endeavour to promote contact between the child
                 and his or her family 'unless it is not practicable or consistent with the child's welfare'. The
                 overall objective of the contact arrangements will be included in the child's Care Plan and the
                 specific arrangements will be set out in the child's Placement Plan - see
 417             <a href="p_contact_parents.html">
 417               Contact with Parents/Adults and Siblings Procedure
 417             </a>
 417             . Where there is a Court mandated Contact Order and it is felt that this needs to be varied we
                 must consult urgently with Legal to seek advice on varying the order.
 418           </p>
 419           <h3 id="fgc">
 419             8. Family Network Meetings
 419           </h3>
 420           <p>
 420             Family network meetings (FNM) are meetings held between social workers and family members, which
                 aim to achieve the best outcomes for children. They promote the involvement of the wider family to
                 achieve a resolution of difficulties for Children in Need, and may help to identify short-term
                 and/or permanent solutions for children within the family network.
 420           </p>
 421           <p>
 421             We will offer a family network meeting at an early stage. If a child becomes Looked After, perhaps
                 following an emergency, without a family network meeting having been held, then (where
                 appropriate) we will arrange one as soon as possible.
 421           </p>
 422           In cases that are involved in the Public Law Outline process, or of particular complexity where
               there is a risk a child could become accommodated, a family group conferences can be convened by the
               coordinator, which will involve the professional network along with the family and social worker. It
               will be expected that a family network meeting led by the child's social worker will have already
               taken place in all but the most exceptional or urgent situations.
 423           <h3 id="complaints">
 423             9. Complaints Procedure
 423           </h3>
 424           <p>
 424             Where a family or friends carer is not satisfied with the level of support provided to enable them
                 to care for the child, then they have access to the local authority's complaints process. Our aim
                 would be to resolve any such dissatisfaction without the need for a formal investigation but where
                 an informal resolution is not possible, then a formal investigation will be arranged.
 424           </p>
 425           <p>
 425             The timescales and process are set out in the
 425             <a href="p_reps_complaints.html">
 425               Children's Social Care Statutory Complaints Procedure
 425             </a>
 425             . See also
 425             <a
                 href="https://www.bexley.gov.uk/services/complaints-and-information-requests/complaints-compliment
                 s-and-enquiries#content-341" target="_blank" rel="noopener">
 425               Bexley Complaints and Information requests
 425             </a>
 425             .
 425           </p>
 426           <h3>
 426             Annex A: Caring for Somebody's Else's Child - Options
 426           </h3>
 427           <p>
 427             <a href="files/care_someone_else_ch.pdf" target="_blank" rel="noopener">
 427               Click here to view Annex A: Caring for Somebody's Else's Child - Options
 427             </a>
 427             .
 427           </p>
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