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W874 [WCAG21 2.4.1 (A)] Add a skip navigation link as the first link on the page:
If your document has structure then you should add a skip navigation link to make it easier for accessible users to get to the page's content. To ensure detection, skip navigation links should point to a <main> element, or an element with role='main'. See Understanding 2.4.1, and Skip Navigation. <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"
"http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
2 P967 [WCAG21 3.1.1 (A)] Use the 'lang' attribute to denote the primary language of the document:
You should always identify the primary natural language of a document using a 'lang' attribute on the <html> element. See WCAG 2.1 HTML Technique H57. <html xmlns="http://www.w3.org/1999/xhtml">
3 <head>
4 E604 The matching end tag appears to be missing:
According to the HTML specification being tested against, the tag must have an end tag. Sometimes this error is caused by improperly nested tags where the end tag exists but cannot be matched with the corresponding start tag. See XHTML 1.0. <meta name="viewport" content="width=device-width, initial-scale=1.0">
5 <meta http-equiv="Content-Style-Type" content="text/css" />
6 <meta http-equiv="Content-Script-Type" content="text/javascript" />
7 <meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
8 <title>
8 How can I make a Complaint against the Fostering Service | Haringey Foster Carer Handbook
8 </title>
9 W605 Duplicate tag found: See matching tag on line: 13
A duplicate tag has been found with the same attributes. Although this should not affect the page, it indicates that a mistake may have been made. <link rel='shortcut icon' href='https://www.proceduresonline.com/resources/logos/procedures/favicon.ico'
type='image/x-icon'/>
10 W605 Duplicate tag found: See matching tag on line: 14
A duplicate tag has been found with the same attributes. Although this should not affect the page, it indicates that a mistake may have been made. <link rel="apple-touch-icon"
href="https://www.proceduresonline.com/resources/logos/procedures/apple-touch-icon-57x57-precomposed.png" />
11 W605 Duplicate tag found: See matching tag on line: 15
A duplicate tag has been found with the same attributes. Although this should not affect the page, it indicates that a mistake may have been made. <link rel="apple-touch-icon"
href="https://www.proceduresonline.com/resources/logos/procedures/apple-touch-icon-72x72-precomposed.png" />
12 W605 Duplicate tag found: See matching tag on line: 16
A duplicate tag has been found with the same attributes. Although this should not affect the page, it indicates that a mistake may have been made. <link rel="apple-touch-icon"
href="https://www.proceduresonline.com/resources/logos/procedures/apple-touch-icon-114x114-precomposed.png
" />
13 W605 Duplicate tag found: See matching tag on line: 9
A duplicate tag has been found with the same attributes. Although this should not affect the page, it indicates that a mistake may have been made. <link rel='shortcut icon' href='https://www.proceduresonline.com/resources/logos/procedures/favicon.ico'
type='image/x-icon'/>
14 W605 Duplicate tag found: See matching tag on line: 10
A duplicate tag has been found with the same attributes. Although this should not affect the page, it indicates that a mistake may have been made. <link rel="apple-touch-icon"
href="https://www.proceduresonline.com/resources/logos/procedures/apple-touch-icon-57x57-precomposed.png" />
15 W605 Duplicate tag found: See matching tag on line: 11
A duplicate tag has been found with the same attributes. Although this should not affect the page, it indicates that a mistake may have been made. <link rel="apple-touch-icon"
href="https://www.proceduresonline.com/resources/logos/procedures/apple-touch-icon-72x72-precomposed.png" />
16 W605 Duplicate tag found: See matching tag on line: 12
A duplicate tag has been found with the same attributes. Although this should not affect the page, it indicates that a mistake may have been made. <link rel="apple-touch-icon"
href="https://www.proceduresonline.com/resources/logos/procedures/apple-touch-icon-114x114-precomposed.png
" />
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27 <meta name="description" content="Haringey Fostering Service" />
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39 <script type="text/javascript" src="scripts/highlight.js">
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40 </head>
41 <body onload="MM_preloadImages('images/contact_us_button_hover.png'); highlight();">
42 <script type="text/javascript" src="scripts/tooltip.js">
42 </script>
43 <div class="banner">
44 </div>
45 <div id="topper">
45 </div>
46 <div id="container">
47 <div id="content_frame_overflow">
47 <div class="content_text">
48 <h1>
48 How can I make a Complaint against the Fostering Service
48 </h1>
49 <div class="scope_box_blue">
50 <p style="font-weight:500; font-size: 140%;">
50 Standards & Regulations
50 </p>
51 <p>
51 Training, Support and Development Standards for Foster Care:
51 </p>
52 <ul>
53 <li>
53 <a href="files/foster_care_tsd_standards_guidance.pdf" target="_blank">
53 Standard 2 - Understand your role as a foster carer
53 </a>
53 .
53 </li>
54 <li>
54 <a href="files/foster_care_tsd_standards_guidance.pdf" target="_blank">
54 Standard 4 - Know how to communicate effectively
54 </a>
54 .
54 </li>
55 </ul>
56 </div>
57 <p>
57 <br />
58 If you are not satisfied with any aspect of the fostering service, you should discuss it with your
Supervising Social Worker, who will try and resolve the problem with the person concerned. If your
Supervising Social Worker is the one you are not happy with then you should speak to a Manager
within the fostering service. If your complaint is about the fostering service as a whole then you
should contact the Complaints Manager in the first instance.
58 </p>
59 <p>
59 There are different sorts of complaints that need to be dealt with differently:
59 </p>
60 <ul>
61 <li>
61 Complaints on behalf of the child or young person. See
61 <a href="complaints_chi.html">
61 Complaints by and for Children
61 </a>
61 .
61 </li>
62 <li>
62 Serious complaints about the fostering service. See
62 <a href="whistleblowing.html">
62 Whistleblowing
62 </a>
62 .
62 </li>
63 <li>
63 Complaints about a decision made by the service's
63 <a href="http://trixresources.proceduresonline.com/nat_key/keywords/agency_dec_maker.html"
target="_blank">
63 Decision Maker
63 </a>
63 or a recommendation made by the fostering panel. See
63 <a href="review_approval.html">
63 Reviewing my Approvals and Appeals
63 </a>
63 .
63 </li>
64 </ul>
65 <p>
65 You are also entitled to get in touch with the regulatory body
65 <a href="http://trixresources.proceduresonline.com/nat_cont/contacts/ofsted.html"
target="_blank">
65 Ofsted
65 </a>
65 .
65 </p>
66 <p>
66 This chapter explains the way in which you should deal with concerns that you have about the
fostering service.
66 </p>
67 <p>
67 Formal complaints should be made in writing. The fostering service will always try to deal with
this informally. This does not mean that you are not being taken seriously; it is because the
complaint is more likely to be able to be dealt with quickly and to your satisfaction when it is
dealt with in this way. This is known as a Stage 1 complaint. All complaints are recorded by the
fostering service and the fostering service’s Manager monitors them.
67 </p>
68 <p>
68 If you are not satisfied with this, your complaint will be dealt with in line with the Children’s
Social Care Procedures. This is known as a Stage 2 complaint and an independent investigation will
take place.
68 </p>
69 <p>
69 If the compliant has still not been resolved then an independent review panel will consider the
complaint and the way it has been dealt with. This is Stage 3 of the process and it has to be
considered by an independent panel.
69 </p>
70 <p>
70 In the unlikely event that your complaint is not resolved to your satisfaction, you will be able
to contact the Local Government and Social Care Ombudsman, but they will refer you back to the
local authority if you have not used all three stages of the local authorities complaints
processes. Their contact details are:
70 </p>
71 <p>
71 PO Box 4771
71 <br />
72 Coventry
72 <br />
73 CV4 0EH
73 <br />
74 <span class="bold">
74 Tel
74 </span>
74 : 0300 061 0614
74 <br />
75 <span class="bold">
75 Fax
75 </span>
75 : 024 7682 0001
75 <br />
76 <span class="bold">
76 Text
76 </span>
76 : “call back” to 07624 804299
76 <br />
77 <span class="bold">
77 Website
77 </span>
77 :
77 <a href="http://www.lgo.org.uk/" target="_blank">
77 www.lgo.org.uk
77 </a>
77 </p>
78 Submitting an online complaint -
78 <a href="http://www.lgo.org.uk/making-a-complaint" target="_blank">
78 www.lgo.org.uk/making-a-complaint
78 </a>
78 .
79 <p>
79 <br />
80 <span class="bold">
80 Ofsted:
80 </span>
80 <br />
81 Ofsted inspect fostering agencies in relation to the
81 <a href="http://trixresources.proceduresonline.com/nat_key/keywords/nat_min_standards.html"
target="_blank">
81 National Minimum Standards
81 </a>
81 . If you have a serious concern about the fostering service, you can also contact Ofsted, their
details are:
81 </p>
82 <p>
82 Ofsted
82 <br />
83 Piccadilly Gate
83 <br />
84 Store Street
84 <br />
85 M1 2WD
85 </p>
86 <p>
86 <span class="bold">
86 Tel:
86 </span>
86 0300 123 1231
86 <br />
87 <span class="bold">
87 Website:
87 </span>
87 <a href="https://www.gov.uk/government/organisations/ofsted" target="_blank">
87 www.gov.uk/government/organisations/ofsted
87 </a>
87 </p>
88 <p>
88 Fostering Team, 1th Floor
88 <br />
89 River Park House
89 <br />
90 225 High Road
90 <br />
91 London
91 <br />
92 N22 8HQ
92 </p>
93 <p>
93 <span class="bold">
93 Tel:
93 </span>
93 0208 489 1981
93 </p>
94 <p>
94 Alternatively the London Borough of Haringey Complaint Department:
94 </p>
95 <p>
95 Feedback and information Governance Team
95 <br />
96 7th Floor
96 <br />
97 River Park House
97 <br />
98 225 High Road
98 <br />
99 London
99 <br />
100 N22 8HQ
100 </p>
101 <p>
101 <span class="bold">
101 Tel:
101 </span>
101 0202 8489 2550
101 <br />
102 <span class="bold">
102 E-mail:
102 </span>
102 <a href="mailto:feedback@haringey.gov.uk">
102 feedback@haringey.gov.uk
102 </a>
102 <br />
103 <span class="bold">
103 Web form:
103 </span>
103 <a href="http://www.haringey.gov.uk/complaints" target="_blank">
103 www.haringey.gov.uk/complaints
103 </a>
103 </p>
104 </div>
105 </div>
107 <div id="navigation_frame">
107 <div id="navigation_frame_inner">
110 <div align="center">
110 W884 [WCAG21 2.1.1/2.1.3 (A/AAA)] Mouse/Pointer event handlers require keyboard equivalents:
When using mouse/pointer event handlers on elements that can be accessed by keyboard, ensure that you provide an equivalent keyboard handler. See WCAG 2.1 Failure F54. <a href="contact_us.html" onmouseout="MM_swapImgRestore()"
onmouseover="MM_swapImage('contact_us','','images/contact_us_button_hover.png',1)">
110 <img src="images/contact_us_button.png" alt="Useful Contacts and Suggestions"
name="contact_us" width="196" height="58" border="0" id="contact_us" />
110 </a>
110 <br />
111 W884 [WCAG21 2.1.1/2.1.3 (A/AAA)] Mouse/Pointer event handlers require keyboard equivalents:
When using mouse/pointer event handlers on elements that can be accessed by keyboard, ensure that you provide an equivalent keyboard handler. See WCAG 2.1 Failure F54. <a href="want.html" onmouseout="MM_swapImgRestore()"
onmouseover="MM_swapImage('contact_us21','','images/foster_carer_hov.png',1)">
111 <img src="images/foster_carer.png" alt="Want to Become a Foster Carer?" name="contact_us21"
width="196" height="58" border="0" id="contact_us21" />
111 <br />
112 </a>
112 W884 [WCAG21 2.1.1/2.1.3 (A/AAA)] Mouse/Pointer event handlers require keyboard equivalents:
When using mouse/pointer event handlers on elements that can be accessed by keyboard, ensure that you provide an equivalent keyboard handler. See WCAG 2.1 Failure F54. <a href="http://www.proceduresonline.com/haringey/childcare/" target="_blank"
onmouseout="MM_swapImgRestore()"
onmouseover="MM_swapImage('contact_us22','','images/proc_buttons_hov.png',1)">
112 <img src="images/proc_buttons.png" alt="View the Inter-Agency Procedures Manual"
name="contact_us22" width="196" height="58" border="0" id="contact_us22" />
112 </a>
112 <br />
113 <br />
114 </div>
115 <div class="subsections_frame">
115 <div class="subsections">
116 <h2 class="h3_boxed">
116 Subsections
116 </h2>
117 <ul>
118 <li>
118 <a href="index.html">
118 Home
118 </a>
118 </li>
119 <li>
119 <a href="about_us.html">
119 About Us
119 </a>
119 </li>
120 <li>
120 <a href="being_foster.html">
120 Being a Foster Carer
120 </a>
120 </li>
121 <li>
121 <a href="safeguarding.html">
121 Safeguarding Everyone in our Household
121 </a>
121 </li>
122 <li>
122 <a href="placement.html">
122 The Placement
122 </a>
122 </li>
123 <li>
123 <a href="caring_children.html">
123 Caring for Children
123 </a>
123 </li>
124 <li>
124 <a href="http://www.haringey.gov.uk/fostering" target="_blank">
124 Want to become a Foster Carer
124 </a>
124 </li>
125 <li>
125 <a href="http://www.londoncp.co.uk/" target="_blank">
125 London Child Protection Procedures
125 </a>
125 </li>
126 <li>
126 <a href="http://haringeychildcare.proceduresonline.com/contents.html#fostering_adopt"
target="_blank">
126 Haringey Children's Services Fostering Procedures
126 </a>
126 </li>
127 <li>
127 <a href="fam_friend_carer_pol.html">
127 Family and Friends Carers Policy
127 </a>
127 </li>
128 <li>
128 <a href="guidance.html">
128 Useful Resources
128 </a>
128 </li>
129 <li>
129 </li>
130 <li>
130 <a href="forms.html">
130 Forms and Records
130 </a>
130 </li>
131 <li>
131 <a href="training.html">
131 Training & Support
131 </a>
131 </li>
133 <li>
133 <a href="http://trixresources.proceduresonline.com/nat_key/index.htm" target="_blank">
133 Keywords
133 </a>
133 </li>
134 <li>
134 </li>
135 </ul>
135 </div>
136 </div>
137 <div class="text-size">
138 <h2 class="h3_boxed">
138 Search
138 </h2>
139 <form action="search/search.html" id="cse-search-box">
140 E885 [WCAG21 1.1.1/1.3.1/3.3.2/4.1.2 (A)] User interface controls should have a label or an accessible
name:
Associate form controls with <label> tags, or use the 'aria-label' or 'aria-labelledby' attributes to label controls where it might be confusing or not possible to use a label. See WCAG 2.1 Failure F68. <input type="text" name="zoom_query" class="search_input" size="20" id="zoom_searchbox" />
141 <input type="submit" name="button" id="button" value="go" />
142 </form>
143 <h2 class="h3_boxed" style="margin-top:25px;">
143 Text-size
143 </h2>
144 <div align="center">
144 <a href="#" onclick="setActiveStyleSheet('small'); return false;">
144 <img src="images/small_a.png" border="0" alt="View this website with small text" />
144 </a>
144 <a href="#" onclick="setActiveStyleSheet('medium'); return false;">
144 <img src="images/med_a.png" border="0" alt="View this website with medium text" />
144 </a>
144 <a href="#" onclick="setActiveStyleSheet('large'); return false;">
144 <img src="images/large_a.png" border="0" alt="View this website with large text" />
144 </a>
144 <a href="#" onclick="setActiveStyleSheet('hivis'); return false;">
144 <img src="images/hi_vis_a.png" border="0" alt="View this website with high visibility" />
144 </a>
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