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W874 [WCAG21 2.4.1 (A)] Add a skip navigation link as the first link on the page:
If your document has structure then you should add a skip navigation link to make it easier for accessible users to get to the page's content. To ensure detection, skip navigation links should point to a <main> element, or an element with role='main'. See Understanding 2.4.1, and Skip Navigation. <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"
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2 P967 [WCAG21 3.1.1 (A)] Use the 'lang' attribute to denote the primary language of the document:
You should always identify the primary natural language of a document using a 'lang' attribute on the <html> element. See WCAG 2.1 HTML Technique H57. <html xmlns="http://www.w3.org/1999/xhtml">
3 <head>
4 E604 The matching end tag appears to be missing:
According to the HTML specification being tested against, the tag must have an end tag. Sometimes this error is caused by improperly nested tags where the end tag exists but cannot be matched with the corresponding start tag. See XHTML 1.0. <meta name="viewport" content="width=device-width, initial-scale=1.0">
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8 <title>
8 Complaints by and for Children | Haringey Foster Carer Handbook
8 </title>
9 W605 Duplicate tag found: See matching tag on line: 13
A duplicate tag has been found with the same attributes. Although this should not affect the page, it indicates that a mistake may have been made. <link rel='shortcut icon' href='https://www.proceduresonline.com/resources/logos/procedures/favicon.ico'
type='image/x-icon'/>
10 W605 Duplicate tag found: See matching tag on line: 14
A duplicate tag has been found with the same attributes. Although this should not affect the page, it indicates that a mistake may have been made. <link rel="apple-touch-icon"
href="https://www.proceduresonline.com/resources/logos/procedures/apple-touch-icon-57x57-precomposed.png" />
11 W605 Duplicate tag found: See matching tag on line: 15
A duplicate tag has been found with the same attributes. Although this should not affect the page, it indicates that a mistake may have been made. <link rel="apple-touch-icon"
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12 W605 Duplicate tag found: See matching tag on line: 16
A duplicate tag has been found with the same attributes. Although this should not affect the page, it indicates that a mistake may have been made. <link rel="apple-touch-icon"
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" />
13 W605 Duplicate tag found: See matching tag on line: 9
A duplicate tag has been found with the same attributes. Although this should not affect the page, it indicates that a mistake may have been made. <link rel='shortcut icon' href='https://www.proceduresonline.com/resources/logos/procedures/favicon.ico'
type='image/x-icon'/>
14 W605 Duplicate tag found: See matching tag on line: 10
A duplicate tag has been found with the same attributes. Although this should not affect the page, it indicates that a mistake may have been made. <link rel="apple-touch-icon"
href="https://www.proceduresonline.com/resources/logos/procedures/apple-touch-icon-57x57-precomposed.png" />
15 W605 Duplicate tag found: See matching tag on line: 11
A duplicate tag has been found with the same attributes. Although this should not affect the page, it indicates that a mistake may have been made. <link rel="apple-touch-icon"
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16 W605 Duplicate tag found: See matching tag on line: 12
A duplicate tag has been found with the same attributes. Although this should not affect the page, it indicates that a mistake may have been made. <link rel="apple-touch-icon"
href="https://www.proceduresonline.com/resources/logos/procedures/apple-touch-icon-114x114-precomposed.png
" />
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41 <body onload="MM_preloadImages('images/contact_us_button_hover.png'); highlight();">
42 <script type="text/javascript" src="scripts/tooltip.js">
42 </script>
43 <div class="banner">
44 </div>
45 <div id="topper">
45 </div>
46 <div id="container">
47 <div id="content_frame_overflow">
47 <div class="content_text">
48 <h1>
48 Complaints by and for Children
48 </h1>
49 <div class="scope_box_blue">
50 <p style="font-weight:500; font-size: 140%;">
50 Standards & Regulations
50 </p>
51 <p>
51 Training, Support and Development Standards for Foster Care:
51 </p>
52 <ul>
53 <li>
53 <a href="files/foster_care_tsd_standards_guidance.pdf" target="_blank">
53 Standard 1 - Understand the principles and values essential for fostering children and
young people
53 </a>
53 .
53 </li>
54 <li>
54 <a href="files/foster_care_tsd_standards_guidance.pdf" target="_blank">
54 Standard 2 - Understand your role as a foster carer
54 </a>
54 .
54 </li>
55 <li>
55 <a href="files/foster_care_tsd_standards_guidance.pdf" target="_blank">
55 Standard 4 - Know how to communicate effectively
55 </a>
55 .
55 </li>
56 <li>
56 <a href="files/foster_care_tsd_standards_guidance.pdf" target="_blank">
56 Standard 6 - Keep children and young people safe from harm
56 </a>
56 .
56 </li>
57 </ul>
58 <h3 class="h3">
58 <br />
59 Important Contacts
59 </h3>
60 <p>
60 <span class="bold">
60 Dr Maggie Atkinson, Children's Commissioner for England
60 </span>
60 <br />
61 The Office of the Children's Commissioner
61 <br />
62 Sanctuary Buildings
62 <br />
63 20 Great Smith Street
63 <br />
64 London
64 <br />
65 SW1P 3BT
65 </p>
66 <p>
66 <span class="bold">
66 Tel
66 </span>
66 : 020 7783 8330
66 <br />
67 <span class="bold">
67 Email
67 </span>
67 :
67 <a href="mailto:info.request@childrenscommissioner.gsi.gov.uk">
67 info.request@childrenscommissioner.gsi.gov.uk
67 </a>
67 </p>
68 <p>
68 <span class="bold">
68 Ofsted
68 </span>
68 <br />
69 Piccadilly Gate
69 <br />
70 Store Street
70 <br />
71 Manchester
71 <br />
72 M1 2WD
72 </p>
73 <p>
73 <span class="bold">
73 Tel
73 </span>
73 : 0300 123 1231
73 </p>
74 </div>
75 <p class="h2">
75 <br />
76 </p>
77 <p>
77 If you have a complaint about the fostering service see
77 <a href="complaint_agency.html">
77 How Can I Make a Complaint against the Fostering Service
77 </a>
77 .
77 </p>
78 <p>
78 You should not confuse complaints with allegations although there is sometimes an overlap.
78 </p>
79 <h3 class="h3">
79 <br />
80 What a Complaint may be about
80 </h3>
81 <ul>
82 <li>
82 The foster placement.
82 </li>
83 <li>
83 The fostering service.
83 </li>
84 <li>
84 The Local Authority including the child’s social worker.
84 </li>
85 <li>
85 Something outside of this, like the child’s school.
85 </li>
86 </ul>
87 <p>
87 Your role is to;
87 </p>
88 <ul>
89 <li>
89 Listen to the child/young person, take them seriously and try not to be defensive about what
they are saying.
89 </li>
90 <li>
90 Tell others like the child’s social worker or your Supervising Social Worker - they might see
something in the complaint that you don’t.
90 </li>
91 <li>
91 Try to help the child sort out the problem.
91 </li>
92 <li>
92 Advocate (speak on their behalf) for the child where appropriate (like a pushy parent).
depending on their age, stage of development and understanding.
92 </li>
93 <li>
93 Where needed and after seeking advice help the child to access the formal complaints procedure
for the fostering service and for their local authority.
93 </li>
94 <li>
94 Ensure that they get feedback on what happens.
94 </li>
95 </ul>
96 <p>
96 Most issues can be sorted out informally through discussion with either the child’s social worker
or your Supervising Social Worker, depending on what the problem is. Sometimes, the fostering
service's Manager may be the most appropriate person to speak to about the concerns.
96 </p>
97 <h3 class="h3">
97 <br />
98 How Complaints are Managed in the Formal Process
98 </h3>
99 <p>
99 <span class="bold">
99 Stage 1:
99 <br />
100 </span>
100 At Stage 1, the complaint would be passed to the Manager with responsibility for the services
provided to the child. The Manager would look at the complaint, and provide a response to you and
the child, including what will be done to resolve the complaint. The Manager may arrange to visit
you and the child to discuss the complaint.
100 </p>
101 <p>
101 <span class="bold">
101 Stage 2:
101 <br />
102 </span>
102 If after Stage 1 you and the child are still unhappy, you can ask that the complaint be
investigated further by someone who is independent of the fostering service. They would the
produce a report for the Service with their findings of the investigation and any recommendations
on how to sort out the complaint. A Senior Manager within the fostering service will write to you
and the child saying what will be done to sort out the complaint.
102 </p>
103 <p>
103 <span class="bold">
103 Stage 3:
103 <br />
104 </span>
104 Most complaints are sorted out after Stage 2, but in some cases, if you and the child are still
not happy they can ask for the complaint to go to a Review Panel. A Review Panel makes decisions
about the complaint, and may make other recommendations for the fostering service to think about.
At Stage 3, a Service Manager has to respond to the Review Panel’s decision and any
recommendations.
104 </p>
105 <p class="bold">
105 Address:
105 </p>
106 <p>
106 Feedback and information Governance Team,
106 <br />
107 7th Floor,
107 <br />
108 River Park House,
108 <br />
109 225 High Road,
109 <br />
110 London
110 <br />
111 N22 8HQ
111 <br />
112 <span class="bold">
112 Tel:
112 </span>
112 0202 8489 2550
112 <br />
113 <span class="bold">
113 E-mail:
113 </span>
113 <a href="mailto:feedback@haringey.gov.uk">
113 feedback@haringey.gov.uk
113 <br />
114 </a>
114 <span class="bold">
114 Web form:
114 </span>
114 <a href="http://www.haringey.gov.uk/complaints" target="_blank">
114 www.haringey.gov.uk/complaints
114 </a>
114 </p>
115 </div>
116 </div>
118 <div id="navigation_frame">
118 <div id="navigation_frame_inner">
121 <div align="center">
121 W884 [WCAG21 2.1.1/2.1.3 (A/AAA)] Mouse/Pointer event handlers require keyboard equivalents:
When using mouse/pointer event handlers on elements that can be accessed by keyboard, ensure that you provide an equivalent keyboard handler. See WCAG 2.1 Failure F54. <a href="contact_us.html" onmouseout="MM_swapImgRestore()"
onmouseover="MM_swapImage('contact_us','','images/contact_us_button_hover.png',1)">
121 <img src="images/contact_us_button.png" alt="Useful Contacts and Suggestions"
name="contact_us" width="196" height="58" border="0" id="contact_us" />
121 </a>
121 <br />
122 W884 [WCAG21 2.1.1/2.1.3 (A/AAA)] Mouse/Pointer event handlers require keyboard equivalents:
When using mouse/pointer event handlers on elements that can be accessed by keyboard, ensure that you provide an equivalent keyboard handler. See WCAG 2.1 Failure F54. <a href="http://www.haringey.gov.uk/children-and-families/childrens-social-care/fostering" target="_blank"
onmouseout="MM_swapImgRestore()"
onmouseover="MM_swapImage('contact_us21','','images/foster_carer_hov.png',1)">
122 <img src="images/foster_carer.png" alt="Want to Become a Foster Carer?" name="contact_us21"
width="196" height="58" border="0" id="contact_us21" />
122 </a>
122 <br />
123 W884 [WCAG21 2.1.1/2.1.3 (A/AAA)] Mouse/Pointer event handlers require keyboard equivalents:
When using mouse/pointer event handlers on elements that can be accessed by keyboard, ensure that you provide an equivalent keyboard handler. See WCAG 2.1 Failure F54. <a href="http://www.proceduresonline.com/haringey/childcare/" target="_blank"
onmouseout="MM_swapImgRestore()"
onmouseover="MM_swapImage('contact_us22','','images/proc_buttons_hov.png',1)">
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123 <br />
124 <br />
125 </div>
126 <div class="subsections_frame">
126 <div class="subsections">
127 <h2 class="h3_boxed">
127 Subsections
127 </h2>
128 <ul>
129 <li>
129 <a href="index.html">
129 Home
129 </a>
129 </li>
130 <li>
130 <a href="about_us.html">
130 About Us
130 </a>
130 </li>
131 <li>
131 <a href="being_foster.html">
131 Being a Foster Carer
131 </a>
131 </li>
132 <li>
132 <a href="safeguarding.html">
132 Safeguarding Everyone in our Household
132 </a>
132 </li>
133 <li>
133 <a href="placement.html">
133 The Placement
133 </a>
133 </li>
134 <li>
134 <a href="caring_children.html">
134 Caring for Children
134 </a>
134 </li>
135 <li>
135 <a href="http://www.haringey.gov.uk/fostering" target="_blank">
135 Want to become a Foster Carer
135 </a>
135 </li>
136 <li>
136 <a href="http://www.londoncp.co.uk/" target="_blank">
136 London Child Protection Procedures
136 </a>
136 </li>
137 <li>
137 <a href="http://haringeychildcare.proceduresonline.com/contents.html#fostering_adopt"
target="_blank">
137 Haringey Children's Services Fostering Procedures
137 </a>
137 </li>
138 <li>
138 <a href="fam_friend_carer_pol.html">
138 Family and Friends Carers Policy
138 </a>
138 </li>
139 <li>
139 <a href="guidance.html">
139 Useful Resources
139 </a>
139 </li>
140 <li>
140 </li>
141 <li>
141 <a href="forms.html">
141 Forms and Records
141 </a>
141 </li>
142 <li>
142 <a href="training.html">
142 Training & Support
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148 <div class="text-size">
149 <h2 class="h3_boxed">
149 Search
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150 <form action="search/search.html" id="cse-search-box">
151 E885 [WCAG21 1.1.1/1.3.1/3.3.2/4.1.2 (A)] User interface controls should have a label or an accessible
name:
Associate form controls with <label> tags, or use the 'aria-label' or 'aria-labelledby' attributes to label controls where it might be confusing or not possible to use a label. See WCAG 2.1 Failure F68. <input type="text" name="zoom_query" class="search_input" size="20" id="zoom_searchbox" />
152 <input type="submit" name="button" id="button" value="go" />
153 </form>
154 <h2 class="h3_boxed" style="margin-top:25px;">
154 Text-size
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