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 136               <h1>
 136                 Intermediary Services
 136               </h1>
 141               <div class="well">
 142                 <p class="bold">
 142                   SCOPE OF THIS CHAPTER
 143                 </p>
 144                 <p>
 144                   This applies only to adoption orders made before 30 December 2005.
 144                 </p>
 145               </div>
 152               <div class="section">
 152                 <h2 id="intro">
 152                   1. Introduction
 152                 </h2>
 153                 <p>
 153                   On 30 December 2005, legislation came into force assisting persons adopted before that date
                       to obtain information about their adoption and to facilitate contact between them and their
                       birth relatives.
 153                 </p>
 154                 <p>
 154                   With effect from 31 October 2014, further legislation extended this to persons having a
                       Prescribed Relationship with an adopted person. This will include all relatives of adopted
                       adults, from children and grandchildren to civil partners and adoptive relatives.
                       Intermediary agencies may accept applications from a person with a Prescribed Relationship
                       to an adopted person for assistance in contacting a relative of an adopted person and vice
                       versa. This allows, for example, descendants to obtain information about family medical
                       history in relation to inherited diseases.
 154                 </p>
 155               </div>
 156               <div class="section1">
 156               </div>
 162               <div class="section">
 162                 <h2 id="what_intermed">
 162                   2. What are Intermediary Services?
 162                 </h2>
 163                 <p>
 163                   Intermediary services are defined as:
 163                 </p>
 164                 <ul>
 165                   <li>
 165                     Assisting adopted persons who were adopted before 30th December 2005 and are 18 or over,
                         to obtain information in relation to their adoption;
 165                   </li>
 166                   <li>
 166                     Facilitating contact between such adopted persons and their relatives; and
 166                   </li>
 167                   <li>
 167                     Facilitating contact between persons with a Prescribed Relationship to an adopted person
                         and relatives of the adopted person.
 167                   </li>
 168                 </ul>
 169                 <p>
 169                   Local authorities do not have a statutory duty to provide such a service but where they do
                       so, the Regulatory Authority should be notified.
 169                 </p>
 170                 <p>
 170                   Intermediary agencies and those involved in providing information to such agencies may
                       charge a fee.
 170                 </p>
 171                 <p>
 171                   In all cases, the provision of an intermediary service involves:
 171                 </p>
 172                 <ol>
 173                   <li>
 173                     Establishing that the applicant/subject/adopted person are 18 or over;
 173                   </li>
 174                   <li>
 174                     Undertaking preparatory work with the applicant, including the provision of information
                         about the available services and the possible impact of using them, including the Adoption
                         Contact Register and qualified and absolute vetoes;
 174                   </li>
 175                   <li>
 175                     Obtaining information from a range of sources (adoption agencies, the Registrar General,
                         the Courts);
 175                   </li>
 176                   <li>
 176                     Using the information to trace and contact individuals;
 176                   </li>
 177                   <li>
 177                     Obtaining the relevant informed consent;
 177                   </li>
 178                   <li>
 178                     If consent has been obtained, disclosing to the applicant in appropriate cases
                         the information obtained by the intermediary agency;
 178                   </li>
 179                   <li>
 179                     Acting as an intermediary between the parties, and facilitating
                         contact/information-sharing between them;
 179                   </li>
 180                   <li>
 180                     Providing counselling, support and advice to the parties about the process.
 180                   </li>
 181                 </ol>
 182               </div>
 183               <div class="section1">
 183               </div>
 189               <div class="section">
 189                 <h2 id="who_may_apply">
 189                   3. Who May Apply for Intermediary Services?
 189                 </h2>
 190                 <p>
 190                   Provided that the applicant/subject/adopted person are aged 18 or over, an intermediary
                       agency may accept an application from:
 190                 </p>
 191                 <ul>
 192                   <li>
 192                     An adopted person for assistance in contacting a relative of his;
 192                   </li>
 193                   <li>
 193                     A relative of an adopted person for assistance in contacting;
 194                     <ul>
 195                       <li>
 195                         The adopted person; or
 195                       </li>
 196                       <li>
 196                         A person with a Prescribed Relationship to the adopted person; or
 196                       </li>
 197                     </ul>
 198                   </li>
 199                   <li>
 199                     A person with a Prescribed Relationship to an adopted person for assistance in contacting
                         a relative of an adopted person.
 199                   </li>
 200                 </ul>
 201                 <p>
 201                   The Adoption Service will consider applications from residents of the local authority area
                       or where the adoption was arranged by their service or where the Adoption Case Record is
                       held by the service.
 201                 </p>
 202               </div>
 203               <div class="section1">
 203               </div>
 209               <div class="section">
 209                 <h2 id="proc_accept">
 209                   4. Receipt of Applications
 209                 </h2>
 210                 <p>
 210                   Where an application is made, the Adoption Service will first verify the identity and age of
                       the applicant through the production of the person's passport, driving licence or
                       birth/adoption certificate; and that the subject/adopted person is also an adult. The agency
                       must also verify the identity of any person acting on behalf of the applicant and that they
                       have the authority to do so.
 210                 </p>
 211                 <p>
 211                   The agency must also verify the relationship with the adopted person.
 211                 </p>
 212                 <p>
 212                   All verified applications for intermediary services must be passed to the Adoption Service
                       Manager, who will decide whether the application can be accepted.
 212                 </p>
 213                 <p>
 213                   Where an application is accepted, applicants must be informed in writing of the likely scale
                       of charges that will apply and asked to confirm their wish to proceed on this basis.
 213                 </p>
 214                 <p>
 214                   Where the applicant confirms a wish to proceed, the case should be allocated to a social
                       worker from the Adoption Service.
 214                 </p>
 215                 <p>
 215                   Where an application is not accepted, the applicant must be informed in writing of the
                       reasons and advised about the contact details of other agencies which may be in a position
                       to help them.
 215                 </p>
 216               </div>
 217               <div class="section1">
 217               </div>
 223               <div class="section">
 223                 <h2 id="contacting">
 223                   5. Contacting the Appropriate Adoption Agency
 223                 </h2>
 224                 <p>
 224                   Where the intermediary agency is not the adoption agency that arranged the adoption, the
                       allocated social worker must take steps to identify the relevant adoption agency by making
                       enquiries of the Registrar General.
 224                 </p>
 225                 <p>
 225                   If the Registrar General does not hold the information, s/he will provide details of the
                       Court which made the Adoption Order. The allocated social worker must then make enquiries of
                       the Court and the local authority for the area where the Adoption Order was made with a view
                       to identifying the adoption agency involved.
 225                 </p>
 226                 <p>
 226                   In making the above enquiries to identify the relevant adoption agency, the allocated social
                       worker may provide sufficient information to the Registrar General, Court and relevant local
                       authority, including identifying information about the applicant and the subject, to enable
                       them to properly check their records.
 226                 </p>
 227                 <p>
 227                   Where the adoption agency is identified, enquiries must be made of that agency to establish
                       if a Veto has been registered by the adopted person and/or if the adopted person has ever
                       registered their views as to any future contact with any birth relative; any future contact
                       between people with a Prescribed Relationship to them and their relatives, or being
                       approached with regard to such contact. The intermediary agency must take account of those
                       views in deciding whether to proceed with the application.
 227                 </p>
 228                 <p>
 228                   The intermediary agency must also seek from the adoption agency any other information
                       required for the following purposes:
 228                 </p>
 229                 <ul>
 230                   <li>
 230                     Tracing the adopted person and, where the adopted person is not the subject, any other
                         subject;
 230                   </li>
 231                   <li>
 231                     Enabling the adopted person to make an informed decision as to whether s/he consents to:
 232                     <ul>
 233                       <li>
 233                         The disclosure of identifying information about them;
 233                       </li>
 234                       <li>
 234                         An application proceeding to facilitate contact between a relative and a person with a
                             Prescribed Relationship; or
 234                       </li>
 235                       <li>
 235                         Contact with the applicant.
 235                       </li>
 236                     </ul>
 237                   </li>
 238                   <li>
 238                     Enabling any other subject to make an informed decision as to whether s/he consents to:
 239                     <ul>
 240                       <li>
 240                         The disclosure of identifying information about them; or
 240                       </li>
 241                       <li>
 241                         Contact with the applicant.
 241                       </li>
 242                     </ul>
 243                   </li>
 244                   <li>
 244                     Counselling the subject and, where they are not the subject, the adopted person in
                         relation to that decision; and
 244                   </li>
 245                   <li>
 245                     Counselling the applicant.
 245                   </li>
 246                 </ul>
 247                 <p>
 247                   The intermediary agency must also establish the adoption agency's views on the application
                       and the proposed contact between the applicant and the subject. The adoption agency's views
                       must be taken into account by the intermediary agency before deciding whether to proceed
                       with the application. 
 247                 </p>
 248                 <p>
 248                   Where the adoption agency cannot be identified or the adoption agency is not able to provide
                       sufficient information to trace the subject, the allocated social worker may seek additional
                       information from the Registrar General, for example any information held on the Adoption
                       Contact Register or a certificate from the Adopted Children Register or, in order to
                       establish the post-adoption identity of the adopted person, any information which links an
                       entry in the Register of Births to an entry in the Adopted Children Register.
 248                 </p>
 249               </div>
 250               <div class="section1">
 250               </div>
 256               <div class="section">
 256                 <h2 id="deciding_app">
 256                   6. Deciding Whether to Proceed with the Application
 256                 </h2>
 257                 <h3>
 257                   6.1 No Obligation to Proceed if not Appropriate
 257                 </h3>
 258                 <p>
 258                   There is no obligation to proceed if it would not be appropriate to do so, and there is a
                       discretion as to whether to continue with the application. In deciding whether to proceed,
                       regard must be had to the welfare of the applicant, the subject of the application, the
                       adopted person, and any other person who may be identified or otherwise affected by the
                       application, together with all the other circumstances of the case.
 258                 </p>
 259                 <p>
 259                   If, at any time, the intermediary agency ascertains that the subject of an application is
                       under the age of 18, it must not proceed further with the application.
 259                 </p>
 260                 <h3>
 260                   6.2 Restrictions on Proceeding with an Application
 260                 </h3>
 261                 <h4>
 261                   6.2.1 Application from a Relative of an Adopted Person for Assistance in Contacting the
                       Adopted Person
 261                 </h4>
 262                 <ul>
 263                   <li>
 263                     Must not proceed if a Veto applies, except where the circumstances are within the scope of
                         a qualified veto; 
 263                   </li>
 264                   <li>
 264                     The intermediary agency must not disclose to the applicant any identifying information
                         about the subject without the subject's consent, unless the subject has died or is
                         incapable of giving informed consent.
 264                   </li>
 265                 </ul>
 266                 <p>
 266                   All reasonable steps must be taken to ensure that the adopted person has sufficient
                       information to make an informed decision.
 266                 </p>
 267                 <h4>
 267                   6.2.2 Application from a Relative of an Adopted Person for Assistance in Contacting a Person
                       with a Prescribed Relationship to the Adopted Person
 267                 </h4>
 268                 <p>
 268                   Must not proceed if:
 268                 </p>
 269                 <ul>
 270                   <li>
 270                     A Veto applies, except where the circumstances are within the scope of a qualified veto;
 270                   </li>
 271                   <li>
 271                     The adopted person does not consent to the application proceeding, unless:
 272                     <ul>
 273                       <li>
 273                         The adopted person has died; or
 273                       </li>
 274                       <li>
 274                         The intermediary agency determines that the adopted person is incapable of giving
                             informed consent.
 274                       </li>
 275                     </ul>
 276                   </li>
 277                 </ul>
 278                 <p>
 278                   All reasonable steps must be taken to ensure that the adopted person has sufficient
                       information to make an informed decision.
 278                 </p>
 279                 <h4>
 279                   6.2.3 Application from a Person with a Prescribed Relationship to an Adopted Person for
                       Assistance in Contacting a Relative of the Adopted Person
 279                 </h4>
 280                 <p>
 280                   Must not proceed if the adopted person does not consent to the application proceeding,
                       unless:
 280                 </p>
 281                 <ul>
 282                   <li>
 282                     The adopted person has died;
 282                   </li>
 283                   <li>
 283                     The intermediary agency determines that the adopted person is incapable of giving informed
                         consent;
 283                   </li>
 284                   <li>
 284                     All reasonable steps have been taken to locate the adopted person,  but they cannot be
                         found;
 284                   </li>
 285                   <li>
 285                     The applicant is:
 286                     <ul>
 287                       <li>
 287                         Either the spouse, child, grandchild or great grandchild of the adopted person; and
 287                       </li>
 288                       <li>
 288                         Is seeking to contact the relative of the adopted person only to obtain information
                             about the medical history of the adopted person's relatives; and
 288                       </li>
 289                       <li>
 289                         No information is disclosed which would enable the adopted person, any relative of the
                             adopted person or any person with a prescribed relationship to the adopted person to
                             be identified or traced.
 289                       </li>
 290                     </ul>
 291                   </li>
 292                 </ul>
 293                 <p>
 293                   All reasonable steps must be taken to ensure that the adopted person has sufficient
                       information to make an informed decision.
 293                 </p>
 294                 <p>
 294                   Where the Subject/Adopted Person has Died
 294                 </p>
 295                 <p>
 295                   Where it is discovered that the subject of the application/the adopted person has died, the
                       allocated social worker should obtain the views of the next of kin and other family members
                       before a decision is made whether to disclose any identifying information. The decision
                       should take account of their views and have regard to their welfare.
 295                 </p>
 296                 <p>
 296                   Where the Subject/Adopted Person Cannot Give Informed Consent
 296                 </p>
 297                 <p>
 297                   Where it is discovered that the subject of the application/the adopted person cannot give
                       informed consent for example because of a learning difficulty, the allocated social worker
                       should obtain the views of other family members and other significant people involved with
                       the subject before a decision is made whether to disclose the identifying information. The
                       decision should take account of their views and have regard to their welfare.
 297                 </p>
 298                 <h3>
 298                   6.3 Discretion to Disclose Non-Identifying Information
 298                 </h3>
 299                 <p>
 299                   Notwithstanding a Veto preventing a birth relative making contact with the adopted person,
                       or an absence of consent, the intermediary agency may decide to pass non-identifying
                       information to the applicant where the circumstances of the case justify it. This may
                       include information about the subject's family circumstances, general health or well being,
                       but must not include information by which the subject can be identified.
 299                 </p>
 300                 <p>
 300                   In exceptional circumstances, the birth relative may apply to the High Court for an Order
                       allowing the disclosure of identifying information held by the Registrar General.
 300                 </p>
 301               </div>
 302               <div class="section1">
 302               </div>
 308               <div class="section">
 308                 <h2 id="proc_dealing">
 308                   7. Procedure for Dealing with Accepted Applications
 308                 </h2>
 309                 <h3>
 309                   7.1 Provision of counselling
 309                 </h3>
 310                 <p>
 310                   Where an application is accepted, the allocated social worker must provide written
                       information about the availability of counselling to:
 310                 </p>
 311                 <ul>
 312                   <li>
 312                     The applicant;
 312                   </li>
 313                   <li>
 313                     The subject of an application who is considering whether to consent to disclosure of
                         information about themself to the applicant; or
 313                   </li>
 314                   <li>
 314                     An adopted person considering whether to consent to an application proceeding.
 314                   </li>
 315                 </ul>
 316                 <p>
 316                   This will include information about agencies that provide counselling in the relevant area
                       and any fees which may apply.
 316                 </p>
 317                 <p>
 317                   Where the applicant indicates a wish to receive counselling, the allocated social worker
                       must ensure that the person receives the counselling, which may be through another agency.
                       Where another agency is used, the allocated social worker should ensure that the counsellor
                       will have the necessary skills and experience to do so.
 317                 </p>
 318                 <p>
 318                   Where a referral is made to another agency, the allocated social worker should then provide
                       the agency carrying out the counselling with sufficient information about the applicant
                       and/or the subject to enable the counselling to be beneficial.
 318                 </p>
 319                 <h3>
 319                   7.2 Applications by Adopted Adults
 319                 </h3>
 320                 <p>
 320                   Where an adopted adult applies for an intermediary service, they may request the adoption
                       agency to obtain the tracing information on their behalf and approach the adult birth
                       relative. Alternatively they may have carried out the research already and traced the
                       relative - adopted adults at the age of 18 have the right to apply to the Registrar General
                       for the information needed to obtain a copy of their original birth records and may also
                       apply for access to their Adoption Case Record - see 
 320                   <a href="p_acc_adop_recs.html">
 320                     Access to Birth Records and Adoption Case Records Procedure
 320                   </a>
 320                   . In these circumstances they may request that the first contact is made by the agency.
 320                 </p>
 321                 <h3>
 321                   7.3 Applications by Relatives
 321                 </h3>
 322                 <p>
 322                   Applications may be received from a relative of an adopted person for assistance in
                       contacting:
 322                 </p>
 323                 <ul>
 324                   <li>
 324                     The adopted person; or
 324                   </li>
 325                   <li>
 325                     A person with a Prescribed Relationship to the adopted person.
 325                   </li>
 326                 </ul>
 327                 <p>
 327                   Where an adult relative applies for an intermediary service, the allocated social worker
                       should request information from the applicant to enable the current identity of the relevant
                       adopted adult/persons with a Prescribed Relationship to them, to be established. The
                       allocated social worker should then take any steps required to trace them, including
                       contacting other adoption agencies and/or the Registrar General.
 327                 </p>
 328                 <h3>
 328                   7.4 Applications by Persons Having a Prescribed Relationship to the Adopted Person
 328                 </h3>
 329                 <p>
 329                   Applications may be received from:
 329                 </p>
 330                 <ul>
 331                   <li>
 331                     A relative of an adopted person for assistance in contacting a person with a Prescribed
                         Relationship to the adopted person; or
 331                   </li>
 332                   <li>
 332                     A person with a Prescribed Relationship to an adopted person for assistance in contacting
                         a relative of an adopted person.
 332                   </li>
 333                 </ul>
 334                 <p>
 334                   The allocated social worker should request information from the applicant to enable the
                       current identity of the relevant relative of the adopted person/persons with a Prescribed
                       Relationship to the adopted person, to be established. The allocated social worker should
                       then take any steps required to trace them, including contacting other adoption agencies
                       and/or the Registrar General.
 334                 </p>
 335                 <h3>
 335                   7.5 Confidentiality
 335                 </h3>
 336                 <p>
 336                   Information obtained or held by the intermediary agency must be treated as confidential, but
                       the agency may disclose such information (including identifying information) as is
                       necessary:
 336                 </p>
 337                 <ul>
 338                   <li>
 338                     To the Registrar General or to the court for the purpose of identifying the appropriate
                         adoption agency;
 338                   </li>
 339                   <li>
 339                     To the appropriate adoption agency for the purposes of ascertaining its views or seeking
                         information;
 339                   </li>
 340                   <li>
 340                     To the subject to enable them to make an informed decision on disclosure of information;
 340                   </li>
 341                   <li>
 341                     To a person providing counselling in connection with an application;
 341                   </li>
 342                   <li>
 342                     To the adopted person to enable them to make an informed decision about whether to consent
                         to an application proceeding.
 342                   </li>
 343                 </ul>
 344                 <h3>
 344                   7.6 Discontinuance
 344                 </h3>
 345                 <p>
 345                   Just as, upon receipt of an application, there is no obligation to proceed if it would not
                       be appropriate to do so, there is an ongoing discretion as to whether to continue with the
                       application. In deciding whether to continue, regard must be had to the welfare of the
                       applicant, the subject of the application, the adopted person, and any other person who may
                       be identified or otherwise affected by the application, together with all the other
                       circumstances of the case.
 345                 </p>
 346                 <h3>
 346                   7.7 Offence
 346                 </h3>
 347                 <p>
 347                   An intermediary agency that discloses information in contravention of the regulations is
                       guilty of an offence and liable to a fine.
 347                 </p>
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