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Regulation 5 – Engaging with the Wider System to Ensure Each Child's Needs are Met
The Children's Views, Wishes and Feelings Standard
The term Keyworker is used to describe the person with key responsibility for a child in the Home. This guidance sets out the key responsibilities for that person.
The Home's manager is responsible for ensuring that each child has appointed to them (preferably prior to admission for pre-admission visits or certainly upon admission for the child's introduction to the Home) a dedicated Keyworker who is able to engage in a positive and constructive relationship with the child.
The Home's manager should ensure that all Keyworkers are suitably trained and fully competent to carry out the duties required of them.
The Keyworker should remain consistent throughout the child's time at the Home; however, the Home's manager may decide that the Keyworker for a child should change if:
The Home's manager should ensure that Keyworkers are properly supervised and/or provided with mentors who may offer them support and guidance.
All staff have a duty to each young person in their care regardless of their role.
A Keyworker is a named member of staff who has a central role in respect of a particular child.
As a Keyworker the areas of responsibility are broad and involve getting to know the young person in an enhanced way including their case history, the details of their file and also it is important to get to know other individuals and service providers that are involved with the care of the child.
Responsibilities of the Keyworker include:
The Keyworker should become the main co-ordinator of multi-agency services for the child. They should help other staff follow the agreed approaches and care strategies set out in the Placement Plan. They should also help to monitor and evaluate the effectiveness of each of the services.
The Keyworker should be appointed by the Home's manager preferably before a place has been offered to the child. Where this is not possible, it should be done on the date of admission.
Wherever possible, the Keyworker should be involved in visits prior to admission. During this period, they should strive to become a familiar face who will be present at the time of admission.
During the early stages of placement, the Keyworker should spend sufficient time with the new child to assist with settling in, making sure the child has a copy of the Children's Guide and ensuring that the child understands and is comfortable with the house rules.
The Keyworker should ensure that all the child's records and recording systems are adequately set up and that recording is taking place.
The Keyworker, supported by the staff team, should assist the child to maintain social, recreational, cultural and religious links through daily living activities inside and outside the Home.
Being a Keyworker means working towards meeting a whole range of social, spiritual, emotional and intellectual needs in a way that promotes dignity, choice and independence, whilst promoting a caring, healthy, stimulating, safe and secure environment for the child.
Being there each morning (or making sure someone else is doing it) checking that the bedroom is tidy, that there are clean and properly ironed clothes to wear, that the child has washed, has groomed hair and are fully equipped, as required, for the day ahead.
Talking to the child to make sure that they understand what is planned for the day; issues to concentrate on, how best to deal with potential problems etc.
If there are meetings or Court appearances planned, talk through how these will go, possible issues etc. Raise any risks or concerns with your Line Manager or supervisor.
Being there during the day by taking a regular interest in the child's health needs, including - dentist, doctors, and opticians. These need booking and ensuring that regular check-ups occur.
Make sure the child has adequate clothing - bought, cleaned, dried and ironed. Ensure that your child is clean and presentable. It shows that we care and helps improve their self-esteem.
Bedrooms - should be kept clean, personalised (the child should have an input into the personalisation of their room), in good state of repair and well equipped, there should be adequate facility for personal belongings and clothes to be stored away and kept safe.
Bathroom – should be clean and in good repair, toiletries provided/replaced and child should be taught and encouraged to maintain a good standard of personal hygiene.
Safety - Children often give the impression that they are 'cool', that they are not bothered or that they can cope, but the reverse is usually the case. Children can feel vulnerable and frightened. Some are bullied or abused or live in fear of it. Most fear for the future.
Your job is to understand and 'Be There' for them. Don't wait to be told by your Keychild that they are afraid; you need to ensure that you are aware that it is the case and do all you can to make them feel safe and supported.
Know your Keychild - their file, background and family details; know their interests and hobbies; encourage them to take part, join clubs etc; what makes them happy, sad and angry; what frightens or worries them. Then try to ease or reduce their concerns by offering advice, guidance or direction. If necessary get help but don't leave the child alone.
Plan at least one individual session with your Keychild each week, (see Section 4, Planning and Recording a Keyworker Session) use this as an opportunity for you to talk about how they are doing, issues to address, possible ways to behave differently, planning for the short and medium term etc.
Being there at night: Bed or night times are potentially the worst time for all children, not just Looked after Children, bedtime will be the time where children will reflect and show anxiety about what has happened that day or in the past, or when children will show anxiety about what lies ahead in the morning or in plans for the future. You must spend time with your Keychild helping them to identify and come to terms with their feelings and emotions. You must do what you can to ease or reduce fears or worries by talking to the child - in a positive and supportive way and also by alerting colleagues to the child's feelings, identifying how this might affect the child's behaviour and give advice about how to deal with potential problems.
When settling down for bed it is also useful for doing practical things like making sure they have clean clothes for the next day, toiletries and a clean towel, that they know what is going on the next day and any plans that have been put in place for the short term.
Being there day-to-day: Plan for the future by remembering birthdays and anniversaries and making them special for the child.
Help the child to maintain positive links with their family, significant people in their lives and friends by planning ahead for important dates that may have a relevance to the child such as birthdays, anniversaries and other significant events in their lives.
Keep all the other staff informed and up to speed about what is happening in the child's life.
Advocate on your child's behalf.
Get to know the Independent Reviewing Officer who is allocated to the Child.
Keep your Keychild informed about what changes are happening in their lives, here at the Home, in education, in their overall plan, with the social worker and at home with their family.
You are responsible for the child even when you aren't there! If issues need to be dealt with when you are off duty make sure you inform the Home's Manager or colleagues. If you are likely to be away on leave plan ahead; don't leave the child alone wondering what is going to happen in your absence.
The Keyworker must actively promote the health care of each child and enable children to learn about healthy living.
In doing so they should liaise with key health professionals, including the Clinical Nurse specialist, the child's GP and dental practitioner.
The Keyworker should ensure that the physical, emotional and health needs of the child are identified and appropriate action is taken to ensure the medical, dental and other health services needed to meet them are in place.
Children should be provided with guidance, advice and support on health and personal care issues appropriate to their age, needs and wishes.
The Keyworker must ensure that relevant health care procedures in this manual are adhered to, in particular, that the child is registered with a GP and has access to a Dentist; and that the child has an up to date Health Care Plan. See the following procedures:
Health Care Assessments and Plans Procedure
Health and Wellbeing, Health Notifications and Access to Services
The Keyworker must be responsible for promoting the educational achievement of the child and liaising with key professionals. See Education Procedure.
This may include ensuring that the child is:
This may include attending parent's evenings and other school events with or without the child. The Keyworker should ensure that they are receiving all the necessary information and literature regarding events that effect the child's education these duties should be carried out with the purpose of strengthening home/school links and improving the child's educational outcomes in the absence of the child's parents.
Keyworkers need to keep themselves and their Keychild in touch with interested parties outside the home.
Family contact - Are there restrictions on contact; who they call or the frequency of calls? Is the child calling or writing to their family? Build a relationship with the family where appropriate.
Home visits - Are there restrictions? Should they be planned/accompanied?
Social Workers - keep them regularly (weekly) informed of good news as well as bad and build up a working relationship. Ensure social workers visit frequently, see Social Worker Visits Procedure.
Education - even when this is 'on-site' it should be seen as an external relationship needing your attention. They need to be informed and aware of issues and you should be equally aware of how the child is getting on at school, also see Section 3.3, Educational Achievement.Specialist/expert support and guidance: If the Key child needs additional support or guidance from specialists or experts (e.g. on drug misuse, budgeting, sexual health), talk to your supervisor/manager or the social worker about how it can be obtained. When support has been identified the Keyworker needs to ensure that arrangements are made for the support to be introduced to the child and for the relevant support to be sustained and monitored. It is the Keyworker's role where necessary to ensure a review takes place and to ensure any changes to the child's care are agreed with relevant others and to make the necessary amendments to the child's records.
The Keyworker must ensure the child understands how the complaints procedures work, that they have a copy of the placing authority's complaints procedure and are confident enough to use the procedures if necessary.
Also it is the Keyworker's responsibility to ensure the Keychild has an up to date copy of the Children's Guide and other information produced by the Home for children; ensure the child is fully conversant with the Fire Precautions and is aware of fire exits. If there are particular requirements/needs emanating from the key child's Care Plan, Health Care Plan or Placement Plan (e.g. information on drug misuse, budgeting, sexual health), make sure this is obtained and provided - in a form which is accessible and understandable to the child.
Ensure that records and the children's files are current and well organised. Although many other people will have input to the paperwork overall responsibility lies with the Keyworker.
Make sure the child's Placement Plan is kept up to date and relevant to the child's interests and needs; make sure the child has a copy.
The Keyworker must ensure that the child's file is kept up to date, in particular, that relevant/up to date copies of the following records are contained in it:
*These records do not apply to all children.
Key working sessions provide you with a chance to observe, assess, develop your relationship, identify and resolve problems etc.
You must arrange weekly Keyworker sessions with your Keychild as soon as possible after they are placed and then weekly thereafter.
The overall purpose of Keyworker sessions is to discuss progress, problems and achievements.
There are various ways to do this: formally in a meeting or informally whilst undertaking an activity.
PLAN AHEAD: It is not exhaustive, but this is a list of things you should do in planning a Keyworker session:
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