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Guidance on Chapter 5 of the Regulations – Policies, Records, Complaints and Notifications
The Children's Views, Wishes and Feelings Standard
The Leadership and Management Standard
This chapter provides guidance on case recording.
This chapter was updated in July 2023.
Records must be kept on all children. The home's records on each child represent a significant contribution to their life history, and it is important therefore that all staff are familiar with the home's policies on record keeping and understand the importance of accurate, clear and objective recording.
Some records may be kept electronically (Regulation 38) provided that this information can be easily accessed by anyone with a legitimate need to view it and, if required, be reproduced in a legible form (for example if a child / young person or care leaver requests to see their records). Electronic records should be held in a secure database and data management systems must comply with data protection principles i.e. all staff members have an individual user name / log in and password. IT systems should ensure the safe storage of these records and business continuity planning should be in place to prevent loss or damage to them.
For more information, please see Regulations 35-39 which detail the records that must be kept in children's homes.
Our recording system is clearcare. (See policy and guidance around recording on clearcare)
Children and young people should be told what data / information is contained in their records.
In particular, they should be helped to understand what data is collected on them, how it is used, who it might be shared with and how long it will be kept for.
Staff are expected to help children living in the home to access and contribute to the records kept in relation to them.
The practitioner primarily involved, that is by the person who directly observes or witnesses the event which is being recorded or who participated in the meeting/conversation, should usually complete the record.
Where this is not possible, and records are completed or updated by other people, it must be clear from the record who provided the information being recorded and who is producing the record. In this situation, the originator should read the record to confirm its accuracy.
Records of decisions must show who made any decision as well the basis on which it was made.
All visits, meetings or appointments made in relation to children must be recorded, stating who was present or seen, a summary of the discussion, any actions agreed and decisions taken and by whom. The reasons for reaching any decisions should also be clearly recorded.
All other relevant contacts with children, their families, colleagues, professionals or other significant people must also be recorded. When recording such contacts, it will be necessary to state who was present or seen, a summary of the discussion, any actions agreed or decisions taken and by whom. The reasons for taking any decisions should also be recorded.
Children must be routinely involved in the process of gathering and recording information about them. They should feel they are part of the recording process and be encouraged to see the home’s records as ‘living documents’.
On a regular basis, all children and young people should be supported to contribute to their records in a way that reflects their voice, views, wishes and feelings. Children should also be encouraged to keep appropriate memorabilia of their time spent living at the home and to record significant life events.
Generally, young people must be asked to give their agreement to the sharing of information about them with others - but there are exceptions. See Information Sharing Procedure.
Information contained in the child's records should usually be shared with them unless to do so would place them or others at risk of harm.
For example, where the sharing of the information may place the child or another person at risk of harm, or where the Police request that information should be withheld in order to enable them to investigate or prosecute a serious offence.
Where information is recorded which should not be shared with the child concerned, it should be clearly marked as such in the child's record.
Where records contain information about third parties (for example, other family members or other children), this cannot usually be shared with the child, unless permission is gained from the third party concerned. In such cases efforts must be made to separate the information relating to third parties from that concerning the child/parents.
See Access to Records Procedure for more information.
Records should be updated as information becomes available or as decisions or actions are taken as soon as practicable ideally, within 24 hours.
Where any records are subsequently amended this must be clearly identifiable.
Records must be written clearly and concisely, using plain language, and with the use of technical or professional terms and abbreviations / acronyms kept to a minimum.
Staff should record information on individual children in a non-stigmatising way that distinguishes between fact, opinion and third-party information. Information about the child must always be recorded in a way that will be helpful to the child.
Care must be taken to ensure that information contained in records is relevant and accurate and is sufficient to meet legislative responsibilities and the requirements of these procedures. Information recorded on individual children should be in a non-stigmatising way that distinguishes between fact, opinion and third-party information.
Every effort must be made to ensure records are factually correct. If a child / young person feels that information in their record is not accurate, they have a right to request that it is rectified. Such request should be responded to within 1 month to and, if any such request is received, the home's manager should take reasonable steps to establish if the data is accurate and rectify the record if necessary.
The overall responsibility for ensuring all records are maintained appropriately rests with the registered manager.
The manager should routinely check samples of records to ensure they are up to date and maintained as required and, if not, that deficiencies are rectified as soon as practicable.
Records of incidents of control, discipline and restraint taking place within the home and serious incidents involving children and young people living in the home should be regularly reviewed by the manager of the home in order to examine trends / identify patterns of behaviour and to enable staff to reflect, learn and inform future practice. Where necessary procedures and staff training should be updated to reflect any learning.
All records for the child that are electronically written are stored on the Clear care system. Jane Parish, Managing Director, has overall control of the system and gives a username and password to each member of staff. They then have the opportunity to change their password so that only they know it.
Any paper files are stored in a locked cabinet in the managers office which only staff have access to.
When a measure of control, discipline or restraint is used in the home, a record must be made within 24 hours. Records must also be kept detailing all individual incidents when children go missing from the home, including any information relating to the child’s whereabouts while they were missing.
Records should not be left unattended when not in their normal location.
Records should not normally be taken from the location where they are normally kept.
If it is necessary to remove a record from the home, this should only be with the approval of a manager, who will stipulate how long the record can be removed for. The manager must also be satisfied that adequate measures are in place to ensure the security of the record(s) whilst they are removed.
For example, records must never be left in unattended vehicles.
The authorisation for a record to be removed must be recorded, and those who may have need to see the records should be informed of their removal.
The manager must then ensure the record is returned as required/agreed.
Where records are moved to a new location, the date of transfer should be clearly recorded by a Manager.
The same person should check that the records have arrived at their intended destination. An example of this is files for children who have left the home are transferred to the companies head office for safe keeping and storage.
The Children's Homes (England) Regulations 2015 stipulate that records in relation to children accommodated in children's homes should be retained securely until the 75th anniversary of the child's birth or, if the child dies before age of 18 years, for 15 years from the date of death.
When a file is closed, the date for its destruction should be put on the cover and on the computer record. Records should be destroyed on the relevant date unless the person concerned has been re-referred. Each home and team should maintain a list of records which have been destroyed, the date when they were destroyed and by whom.
Important Note: The Independent Inquiry into Child Sexual Abuse has said that:
It is now very unlikely that the Chair and Panel will request access to documents relevant to the Inquiry’s Terms of Reference.
Consequently, organisations can plan for destruction or deletion of records that have been retained for the purposes of the Inquiry, which can resume at the end of the Inquiry’s Judicial Review period, currently set for 20th January 2023. However, please consider the following when drawing up disposal plans:
Further information about the Inquiry’s moratorium on the destruction of records can be found on the Inquiry’s website.
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