Procedures, Practice Guidance and Tools for Adult Social Care

First Point of Contact

Introduction and Contents

Sutton Council Customer Services Team act as the first point of contact for all new and existing adult social care referrals.

The team will offer first line adult social care advice for both telephone and electronic adult social care requests.

They process all electronic and telephone adult social care referrals including, hospital discharge, Merlins, LAS referrals and safeguarding concerns.