Author: Penwarden, Richard

Assistant Director of Housing
Jo Bennett

Housing Needs, Advice and Support

Business Support Officer
Jane Evans

Head of HNAS
Teresa O’Toole

Housing Assessment and Advice

Housing Policy and
Quality

Homelessness and Rough Sleeping Programme

Private Rented Sector
Access

Commissioned Services and Vulnerable People

Housing Accommodation and Allocations

Housing Assessment & Advice Managers June Morell / Kate Clarke/ Charlotte Boileau/ Sara Wiltshire

Housing Policy and
Quality Manager
Shane Galvin

Rough Sleeping Manager
Lauren Taylor

Private Rented Access Team Manager
Janice Davis

Commissioned Services Manager
Mike Swann

Housing Accommodation and Allocations Manager
Danny Lake

Housing Assessment & Advice Officers Homelesness Firuja Ahmed/Jackie Lee Anne Davis/Daniel Hamblin Des Jeannevol/Nicole Harvey Tom Palmer/Jody Bradshaw Brogan Kirkby-Bott Shelley Stone/Rachel Marshall Emma Bowden/Paige Lewis/Rosie Godfrey/Stuart Fleiming/Leigh Redmond
Waiting list Jackie Davis-Smith/Tina Hilton/Shelley Nicholas-Orridge/James Butcher/Barri Hawkins/Jordan Perry
Phone & Triage
Andrea Griffiths/Mel Bramble/Natalie Starkings/Sherrie Carter
OT Assistant Team Manager (Housing)
Karen Grose Homeless caseworker Temps Wish Mandava/Sekeena Khatoon/ Victoria Sodipo

Policy and Review Officer
Jackie Minall

Housing Quality & Data Officer
Ben Pescod

Rough Sleeping Navigator Team Leader
Sharon Thomas

Rough Sleeping Navigators
Lizzy Mycock / Mark Simons
Justin Tolentino Jackie Hughes

Independent Supported Housing Assessor Sophie Kecsmar

Rough Sleeping Admin and Data Officer
Richard Penwarden

Private Rented Access Officers
Glenn McKay Rebecca Pearson

Homelessness Money Advisor
Jackie McCafferty

Landlord Support Officer
vacant

ARAP and Ukraine Officer
Amy Boulain

Business Support Officer
Louise Hayworth

Independent Supported Housing Assessors
Megan Robinson—YP
Shellie-Anne Walker -SP
(Vacant) - families

Housing Access Officers
Karli Cooper
Edna Stewart

Independent Supported Housing Assessor Mel Agius

Housing Accommodation Support Officers
Denise Biddlecombe
Annie Kane
Mark Waters

Housing Enabling Officer
Kevin Beagley

Housing Needs, Advice and Support

To provide support to those who are, or at threat of homelessness, provide temporary accommodation and allocate social housing.
Undertake assessment and advice of those that approach the council with a housing need.
Provide supported housing for vulnerable homeless people.
Provide temporary accommodation whilst assessment takes place, or move on accommodation is found.

The PRS Access team provides the support for those who are able to access the Private Rental Sector. This may be those who have come through the rough sleeping pathway, those who are in priority temporary accommodation or those who need help to avoid being made homeless.
Work with Private Rental Landlords to maximise access to tenancies for those on the housing waiting list.
Work with Private Rental landlords to identify early interventions to ensure tenancies are sustained and prevent eviction.
Negotiate with private rental landlords to take on properties which can be sub-leased to customers from the Housing waiting list or to relieve homelessness.
Work with providers of affordable accommodation so that the council can allocate customers into suitable properties in the most efficient and effective manner.
Ensure nomination agreements with housing providers are in place and monitored.
Manage Rent It Right, the council's website for private rented housing.
Manage the rent deposit scheme.

The role of the Housing Assessment and Advice Team is to:
Operate the front counter service for those wishing to access housing services.
Provide advice to prevent homelessness
Provide advice on tenancy issues.
Undertake assessment of homeless applications under the Homelessness Reduction Act 2017 and Housing Act 1996.
Undertake assessment of applications for the City Council's waiting list.
Provide advice on supported housing options.

The Housing Policy and Quality team has a purpose of ensuring that the council meets its legislative, compliance and performance obligations regarding housing, focussing mainly on Housing Needs, Advice & Support but supporting all Housing services.
This includes:
Ensuring that strategies and policies are up to date, relevant and applied properly.
Interpreting current and new legislation for specific cases, providing advice and training.
Undertaking required independent reviews of housing cases and complaints.
Ensuring that Housing Needs, Advice & Support data is collected and stored properly, and used to produce management measures and government returns.

The role of the Rough Sleeping team is to:
Respond to the needs of single adults/couples with no dependants who are rough sleeping or at risk of rough sleeping.
Provide Outreach and Day Services to engage with rough sleepers and support them into accommodation.
Manage the Rough Sleeping Pathway to provide supported temporary accommodation with move on to more settled housing.
Work with all rough sleepers to assess their needs and develop a personalised housing plan.
Facilitate the Portsmouth City Homelessness and Rough Sleepers Strategic Partnership Group.
Manage funding and data on behalf of the MHCLG.
Work with voluntary sector to provide services for rough sleepers.

The Commissioned Services team commissions, oversees and coordinates of the portfolio of supported housing services contracted by the HNB service. The supported housing portfolio includes the following provision:
Family supported accommodation
Young Persons’ services (16-25)
Core Homeless Service for single adults with support needs
Supported accommodation for ex-offenders
The team manages the referral process for these services and assesses the needs of customers requiring supported housing.
The team provides further advice, assistance and support colleagues in the HNB service, and external partner agencies, around the housing and support of vulnerable, complex and challenging clients.

The role of the Housing and Allocations Team is to:
Arrange temporary accommodation for eligible homeless customers.
Arrange storage of furniture for customers moving into temporary accommodation.
Organise furniture packs for homeless customers moving out of temporary accommodation.
Allocate vacant properties (either owned by RPs or managed by PCC's private leasing scheme) to customers from the Portsmouth Housing Register.
Organise payment (of deposits/rent in advance) from the homeless prevention fund and monitor repayment of loans.
Arrange payment of all departmental invoices.
Manage the Rent It Right website and associated services.
Liaise and negotiate with private landlords to secure accommodation for our customers.
Manage the private leasing and bond schemes, including tenancy management.
Housing enablement; ensuring adequate development of affordable and social housing.