Carer Feedback

Kent AMHP Service

This is a questionnaire that gives you the opportunity to feedback on your experience following your relative’s recent MHA assessment or contact with the AMHP service.

Your answers will help the Approved Mental Health Professional (AMHP) and the AMHP Service as a whole to do things better.

You do not have to answer all of the questions but it will be very helpful if you answer as many as you feel able to, adding comments or further detail if you wish to.

Before completing this feedback form please be aware of the following:

Confidentiality – everything you say will be reported anonymously and you will not be named unless you say otherwise.

Respect – you can choose not to provide feedback, but it would be appreciated if you could be open and honest about your experience, all contributions are equally valuable.

Safeguarding – your confidentiality will always be upheld, unless it is felt that someone is at significant risk of harm or abuse.

Yes ☐	No ☐	Unsure ☐ Comments… Did the AMHP offer to speak to your relative alone during the assessment?

Yes ☐	No ☐	Unsure ☐ Comments… Did the AMHP explain things clearly in a way you and/or your relative was able to understand?

Yes ☐	No ☐	Unsure ☐ Comments… Did you feel the AMHP was polite and treated you and/or your relative with respect?

Yes ☐	No ☐	Unsure ☐ Comments… Did the AMHP keep you/your relative informed about what was happening and what would happen next?

Yes ☐	No ☐	Unsure ☐ Comments… Did you feel the AMHP listened to you and understood what you told them?

Yes ☐	No ☐	Unsure ☐ Comments… Did the AMHP explain your rights to you in a way that you understood?

Yes ☐	No ☐	Unsure ☐ Comments… Did the AMHP explain your rights to a Carer’s Assessment?

Yes ☐	No ☐	Unsure ☐ Comments… Did the AMHP inform your relative of their rights in a way that they understood?

Comments… If the AMHP took a decision about your relative that was against your wishes at the time, how did you feel then? Have your views changed since?

Comments… Is there anything you think the AMHP should have done differently?

Comments… Is there anything else you would like to tell us about your experience with the AMHP or how they conducted the assessment for your relative?

Please note that this is not for specific or formal complaints. If you have a particular complaint please contact the AMHP Service Shift Coordinator on 03000 422 480 to discuss this or request information on the formal complaints process.

If you have any questions or concerns about this feedback please contact the AMHP Service Shift Coordinator or AMHP Service Team Manager on 03000 422 480.

Thank you for providing this feedback.