How to Access Carers Services (Carers)

1. Support Services

Carers Support Centre

All carers can access the Carers Support Centre without going through adult social care;

Telephone: 020 8649 9339, option 1
Email: info@carersinfo.org.uk
In person: 24 George Street, Croydon, Croydon CR0 1PB (10am - 4pm Mon-Fri)

For more information about the support provided by the Carers Support Centre visit their website at www.carersinfo.org.uk/.

Note: The Carers Support Centre are also able to carry out carer's assessments on behalf of Croydon Council.

Croydon Carers Centre

All carers can access Croydon Carers Centre without going through adult social care:

Telephone: 0208 649 9339
In person: George St, Croydon, CR0 1PB

For more information about the support provided by Croydon Carers Centre visit their website at www.croydoncarers.org.uk/.

2. Adult Social Care

18 years old and over

All referrals should be made via Croydon Adult Support.

Click here to access Croydon Adult Support procedure 'Requesting Adult Social Care Support' for further information.

Under 18 years old

Referrals for young people under the age of 18 should be made via telephone to the Single Point of Contact (SPOC) 0208 726 6400.

These referrals can be made by a person with parental responsibility if:

  1. The young person has provided consent; or
  2. The young person has been deemed to lack capacity to provide this consent (see below).

Professionals wishing to make a Disability Locality Teams and Transition referral should complete the Croydon Children's Social Care Referral form. Once completed this should be emailed securely using the details on the form.

Click here to access the referral form from the Local Resources area.

Establishing consent

The Gillick competency test should be used to determine whether a young person under the age of 16 is able to consent to the referral. To be able to consent the young person must be able to understand what they are consenting to and the implications and likely outcome of consenting.

If the young person is able to consent then the same conditions apply as for an adult.

Where a young person under the age of 16 is not able to provide consent this should be given by a person with parental responsibility for them. Their mother will always have parental responsibility, and normally the father will as well. Depending on the circumstances other people may also have been granted parental responsibility by the courts.

Significant Benefit

If a referral is being made to the service for a carer's transition assessment to be carried out (either a young carer's assessment for a young carer turning 18, or a child's carer's assessment for an adult carer where the child they care for is turning 18) this can only be carried out:

  1. If young carer has a likely appearance of need from the age of 18; or
  2. The adult carer has a likely appearance of need after the child they care for turns 18; and
  3. The assessment will be of significant benefit to them at the current time.

Significant benefit will generally be had at the point when any needs for Support the carer may have as an adult can be predicted reasonably confidently. A range of other factors will also determine whether the timing of the assessment is of significant benefit, including:

  1. The stage the young carer has reached at school and any upcoming exams;
  2. The time it may take to carry out an assessment;
  3. The time it may take to plan and put in place the adult Care and Support;
  4. Any relevant family circumstances; and
  5. Any planned medical treatment.
If the above criteria are not met the assessment may not be carried out or could be deferred to such time when the significant benefit is clear.