Complaints

REGULATIONS AND STANDARDS

Guidance on Chapter 5 of the Regulations – Policies, Records, Complaints and Notifications

Regulation 5 - Engaging with the Wider System to Ensure Each Child’s Needs are Met

The Children’s Views, Wishes and Feelings Standard

RELATED CHAPTERS

This chapter should be read in conjunction with the following:

Safeguarding Children and Young People and Referring Safeguarding Concerns Procedure

Whistleblowing Procedure

Allegations Against Staff and Volunteers Procedure

IMPORTANT CONTACTS

Children's Commissioner for England

Help at Hand – Free, confidential support, advice and information for young people in care or living away from home.

Tel: 0800 528 0731 (free phone number)
Email: help.team@childrenscommissioner.gov.uk

Ofsted (who regulate and inspect Children’s Homes)

Tel: 0300 123 1231
E-mail: enquiries@ofsted.gov.uk