1. How to Access the Service
2. Receiving a Contact or Referral
3. Deciding the Outcome of a Contact or Referral
4. Actions and Next Steps

Establishing Needs

1. Introduction, Legal Requirements and Tools
2. Preparing to Establish Needs
3. The Skilled Conversation
4. Agreeing Needs, Making a Formal Record and Next Steps

Establishing Likely Eligibility for a Disabled Facilities Grant

1. Establishing Likely Eligibility for a Disabled Facilities Grant

Understanding and Applying Care Act Eligibility Criteria

1. Understanding and Applying Eligibility Criteria
2. Communicating the Outcome and Next Steps

1. Establishing Ordinary Residence
2. Requesting a Financial Assessment

Adaptations

1. The Outcome of the Disabled Facilities Grant Application and Next Steps

Equipment and Other Interventions

1. Meeting Needs under the Care Act
2. Providing Equipment
3. Providing Direct Support
4. Moving and Handling Plans

1. Monitoring and Review