1. Receiving a Contact or Referral
2. Deciding the Outcome of a Contact or Referral
3. Actions and Next Steps

Establishing Needs

1. Introduction, Legal Requirements and Tools
2. Preparing to Establish Needs
3. The Skilled Conversation
4. Agreeing Needs, Making a Formal Record and Next Steps

Establishing Likely Eligibility for a Disabled Facilities Grant

1. Establishing Likely Eligibility for a Disabled Facilities Grant

Understanding and Applying Care Act Eligibility Criteria

1. Understanding and Applying Eligibility Criteria
2. Communicating the Outcome and Next Steps

1. Establishing Ordinary Residence
2. Requesting a Financial Assessment
3. Applying for a Disabled Facilities Grant
4. The Outcome of the Disabled Facilities Grant Application and Next Steps
5. Providing Equipment
6. Equipment in a Care Home
7. Providing Direct Support

1. Monitoring and Review