How to Access Mental Health Social Work (Mental Health Services)

1. Making a Referral

All Mental Health Services, including social work must be made by a GP through the E-Referrals system.

For further information you should contact your GP or call Mental Health Direct on 0300 555 100.

2. Safeguarding

To raise an urgent concern call 020 8496 3000 or email safeadults@walthamforest.gov.uk.

Note: If you are raising the concern outside of normal office hours use the telephone number and an Emergency Duty Social Worker will call you back.

To raise a non-urgent concern, wherever possible use the online referral form by clicking here.

Note: When using the online form you may be asked to Register or Login. If so, you can bypass this request by selecting ‘continue without an account’. You will then be taken to the referral form.

If you do not have internet access or are unable to complete the online referral form independently you can visit a Library Plus branch where self service computers are available and staff are on hand to provide support if needed.

• Chingford Library Plus - The Green, Chingford, E4 7EN;
• Leyton Library Plus - High Road, Leyton, E10 5QH;
• Leytonstone Library Plus - 6 Church Lane, Leytonstone, E11 1HG;
• Walthamstow Library Plus - High Street, Walthamstow, E17 7JN.

If it is not possible to use the online contact form, use one of the alternative methods of contact. The most important thing is that a referral is made.

If you are concerned that an adult is in imminent danger from abuse or neglect, or that a criminal act has taken place you should contact the police by dialing 999.