1. Requesting Support or Review
2. Receiving a Contact or Referral
3. Deciding the Outcome of a Contact or Referral
4. Actions and Next Steps

Establishing Needs

1. Introduction, Legal Requirements and Tools
2. Preparing to Establish Needs of Adult Carers
3. Preparing to Establish Needs of Young Carers
4. The Skilled Conversation (Adult Carer's Assessments)
5. The Skilled Conversation (Young Carer's Assessment)
6. Agreeing Needs and Making a Formal Record (Adult Carers of Adults)
7. Agreeing Needs, Making a Formal Record and Next Steps (Carer's Transition Assessments)

Eligibility Criteria

1. Understanding and Applying Eligibility Criteria
2. Communicating the Outcome and Next Steps

1. Establishing Ordinary Residence
2. Requesting a Financial Assessment
3. Setting an Indicative Budget
4. Support Planning
5. The Transition Plan
6. Signing off a Support Plan and Agreeing a Final Personal Budget (Carers)
7. Arranging Support and Services

1. Legal Requirements of a Support Plan Review and Tools
2. Preparing to Carry out a Support Plan Review
3. The Full Review Conversation
4. The Light Touch Review Conversation
5. Deciding the Outcome of a Support Plan Review
6. Actions Following a Support Plan Review
7. Monitoring Urgent or Interim Support and Services
8. Reviewing a Transition Plan
9. Review of a Direct Payment