Lone Working Procedure
1. The Lone Working Policy and Guidance
The Lone Working Policy and Guidance document sets out the steps that you are required to take:
- To ensure your own safety;
- To protect other Local Authority colleagues; and
- To respond to any risk that may occur.
You are required to follow the requirements of the Lone Working Policy and Guidance at all times, regardless of any other available guidance.
Click here to access it.
2. A Proactive Approach
It is your responsibility to take a proactive approach to risk assessment and your own personal safety. This involves:
- Identify any existing risk assessments or warnings on the system; and
- Anticipate any likely risks; and
- Explore ways to manage likely risk; and
- Decide the best way to manage the risk; before
- Carrying out the function, task or process to which you have been allocated.
3. Internal Reablement
Where an internal reablement service is to be provided it is the responsibility of the person with CQC Registered Manager status to ensure that:
- An assessment of risks to the worker is carried out; and
- The appropriate risk assessment template is used to record risk; and
- Measures to manage any risks to the worker are in place before reablement commences.
Where a risk assessment indicates that Personal Protective Equipment (PPE) should be used when carrying out specific tasks:
- The Registered Manager must ensure this is available to workers; and
- Individual workers must use it as instructed.
4. Completing the Risk Assessment
Risk assessment is name given to the combined processes of:
- Identifying risk;
- Identifying the likely impact of the risk (positive and negative); and
- Identifying how to reduce the negative impact and maximise the positive.
Every situation is different, but the table below sets out some examples of risk that may be present, and the strategies that may be available to manage that risk.
Slips, trips and falls
Keep footwear on at all times
Politely decline refreshments offered
Wash hands after visit
Roll back rugs
|Risk from animals||Bites, stings and scratches||
Arrange for the animal to be in another area of the home
Arrange for someone to take the animal out during any visits
Arrange for someone else to be present who can pacify the animal
|Risks from the person or others||
Prevention from leaving
Make sure people know where you are and how long you will be-arrange a follow up if time exceeds this
Visit with a colleague
Sit near to the exit
End the meeting if aggression appears likely
Make sure any personal alarms you have are functioning and you know how/when to use them
If risk is from others, arrange to meet the person without that person present
|Risks from equipment||Injury when using manual handling equipment||
Do not use faulty equipment
Ensure adequate training
Follow instructions and guidance
Report maintenance concerns
|Risk of allegation against you||Reports of abuse or exploitation||
Visit with a colleague
Keep accurate records of visits and conversations
Record and report any issues or concerns immediately
You should always seek the support of your line manager when:
- The best way to manage risk is unclear; or
- The level of risk cannot be reduced.
5. Recording Risk
It is your responsibility to:
- Familiarise yourself with any local templates for the assessment of lone working risk; and
- Record risk in line with local requirements.
The following information should always be clear:
- The risks that have been identified;
- The plan to manage risk; and
- The rational for the decisions made.
6. Warning Markers
Where there is an on-going risk to practitioners you must take steps to ensure that an appropriate warning marker system is used to alert them to the risk.
The need for an on-going warning marker should be reviewed:
- Whenever a care and support, or other statutory function is being carried out; or
- There is evidence that level of risk has changed; or
- The risk management strategies are not effective; or
- The risk management strategies are no longer required.