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Governance and Accountability  
Complaints Policy and Procedure (intranet) 
Whistleblowing Policy and Procedure (intranet) 
Equality and Diversity  (Intranet)
Equality Pledge (Intranet)
Recording General Guidance 01/11/2021 - Review Nov 2026
Disabilities Localities Postcodes 09/06/2022 - Review Apr 2026
OOB~Gazetteer 09/06/2022 - Review Apr 2026
Localities Postcode Checker 09/06/2022 - Review Apr 2026
Death of an adult at risk 13/01/2022 - Review Apr 2026
Missing Person Protocol Adult Social Care 26/07/2022 - Review Apr 2026
Workforce  
Code of Conduct (intranet)
HR Policies and Procedures (Intranet)
Overtime Worker Protocol 02/11/2022 - Review Apr 2026
Internal Transfer Process 20/03/2019 - Review Apr 202
Supervision Agreement Template 14.11.23 14/11/2023 - Review Nov 2025
Record of Supervision Discussion 14.11.23 14/11/2023 - Review Nov 2025
Advanced Social Worker (Adults) Role Profile updated Feb 21 09/03/2022 - Review Apr 2026
Health & Wellbeing Officer (Integrated Care Teams) Role Profile updated Feb 21 09/03/2022 - Review Apr 2026
Newly Qualified Social Worker (Adults) Role Profile updated Feb 21 09/03/2022 - Review Apr 2026
Service Manager (Adults - Localities) Role profile updated Feb 21 09/03/2022 - Review Apr 2026
Social Worker (Adults) Role Profile - updated Feb 21 09/03/2022 - Review Apr 2026
Social Worker Apprentice (Adults) Role Profile - updated Feb 21 09/03/2022 - Review Apr 2026
Team Manager (Adults) Role Profile - updated Feb 21 09/03/2022 - Review Apr 2026
ASC Supervision Policy 2023 14/05/2025 - Review Apr 2026
Information Governance  
Data Protection Policy (intranet) 
Retention of Records 01/11/2021 - Review Nov 2026
Keeping Information Safe 28/10/2024 - Review Nov 2026
Golden Rules to Information Sharing 28/10/2024 - Review Nov 2026
Confidentiality and Information Sharing Flowchart 28/10/2024 - Review Nov 2026
Providing and Sharing Your Information 28/10/2024 - Review Nov 2026
Subject Access Requests in Respect of a Deceased Person 28/10/2024 - Review Nov 2026
Individual Rights to Object to the Processing of Their Personal Data 28/10/2024 - Review Nov 2026
Updated Right to Object Process - for TriX 28/10/2024 - Review Nov 2026
0924 LGO Presentation 14/04/2025 - Review Nov 2026
Policy 0924  Data Breach Policy For Adult Social Care SR 14/04/2025 - Review Nov 2026
Safeguarding Systems, Processes and Practices  
Safeguarding Duties and Responsibilities 13/01/2022 - Review Apr 2026
Consent, Capacity and Information Sharing 12/07/2018 - Review Apr 2026
Safeguarding and Advocacy 13/01/2022 - Review Apr 2026
Carers and Safeguarding 13/01/2022 - Review Apr 2026
ASCH Safeguarding Process 28/01/2025 - Review Apr 2026
Adult Safeguarding Consultation Document 14/09/2022 - Review Apr 2026
Responding to Local Safeguarding Risks and Issues  
Croydon Safeguarding Adults Escalation Protocol  21/04/2022 - Review Apr 2026
Trading Standards 13/01/2022 - Review Apr 2026
Provider Concerns 26/11/2024 - Review Nov 2026
Provider Business Failure Plan 26/11/2024 - Review Nov 2026
Safeguarding Adults Board and Review 13/01/2022 - Review Apr 2026
MARAC Referral Form 14/09/2022 - Review Apr 2026
Dash Risk Checklist Quick Start Guidance 15/02/2022 - Review Apr 2026
Modern Day Slavery and Human Trafficking 14/09/2022 - Review Apr 2026
LWG Local Authorities Modern Slavery Protocol-Statutory Duties and Powers 14/09/2022 - Review Apr 2026
LWG Local Authorities Modern Slavery Protocol-Definitions and Indicators 14/09/2022 - Review Apr 2026
LWG Local Authorities Modern Slavery Protocol-NRM Process Guide 14/09/2022 - Review Apr 2026
LWG Local Authorities Modern Slavery Protocol-Referral Pathway 14/09/2022 - Review Apr 2026
Controlling and coercive behaviour in an intimate or family relationship 14/09/2022 - Review Apr 2026
Radicalisation 12/07/2018 - Review Apr 2026
FGM Guidance 13/01/2022 - (Online Resource)
Power and Control Wheel 14/09/2022 - Review Apr 2026
Domestic Violence Domestic Abuse 14/09/2022 - Review Apr 2026
Forced Marriage Guidance and Procedure 14/09/2022 - Review Apr 2026
What is a Forced Marriage? 14/09/2022 - Review Apr 2026
Multi-agency practice guidelines: Handling cases of Forced Marriage 14/09/2022 - Review Apr 2026
Marriage: It's your choice 02/11/2022 - (Online Resource)
Herbert Protocol Form 30/05/2022 - Review Apr 2026
Attending Panels (including MARAC, Risk and Vulnerability Panel, Channel Panel) 15/02/2022 - Review Apr 2026
Responding to Concerns and Undertaking Section 42 Enquiries  
Safeguarding Risk Assessment Guidance Tool 23/04/2022 - Review Apr 2026
Abuse 13/01/2022 - Review Apr 2026
Stage One: Raising a Concern 12/07/2018 - Review Apr 2026
Responding to a Safeguarding Concern 10/10/2018 - Review Apr 2026
Fact Finding and Section 42 Split 10/10/2018 - Review Apr 2026
Health Report for S42 Enquiry 27/10/2022 - Review Apr 2026
Non-Statutory Safeguarding Responses 10/10/2018 - Review Apr 2026
Stage Two: Enquiry 10/10/2018 - Review Apr 2026
Stage Three: Safeguarding Plan and Review 17/12/2018 - Review Apr 2026
Stage Four: Closing the Enquiry 12/07/2018 - Review Apr 2026
Final SAM Discussion Template  14/09/2022 - Review Apr 2026
*please also see main Tri.x site  
Systems and Processes  
LAS Guide - Good Conversation Record 13/12/2021 - Review Apr 2026
LAS Guide - Support Plan 13/12/2021 - Review Apr 2026
LAS Guide Review OR Reassessment 13/12/2021 - Review Apr 2026
ASCH  ToR for Practice and Quality Assurance Forum Oct 23 15/04/2024 - Review Nov 2025
ASCH Practice and Quality Assurance Forum Blank Request Form January 2024 23/01/2024 - Review Nov 2025
ACOT Aims and Objectives Updated Oct 2024  18/12/2024 - Review Oct 2025
Assessing Needs  
Advocacy 21/02/2022 - (Intranet Link)
Putting the Care Act Into Practice In Croydon 03/03/2025 - Review Nov 2026
*please also see main Tri.x site  
Transitions Between Areas  
Ordinary Residence Policy 23/11/2021 - Review Nov 2026
Out of Borough Placement 06/02/2023 - Review Apr 2026
Transitioning to Adulthood  
The Local Offer to Care Leavers (Intranet)
The Local Offer to Care Leavers (Document) 13/12/2021 - Review Nov 2026
Transferring a Young Person from Children’s Social Care to the Transitions Service 08/08/2022 - Review Apr 2026
External Referrals for SEND Young People to Transitions Service (Physical and Learning Disabilities) 08/08/2022 - Review Apr 2026
Transition Tracking Protocol Final 08/08/2022 - Review Apr 2026
Safe Pathways for Transitions in Care  
Cover sheet 72 hour Support and Intervention chart 23/11/2021 - Review Apr 2026
72 hour Support and Intervention chart 23/11/2021 - Review Apr 2026
HFSV Referral Form Age UK 30/05/2022 - Review Apr 2026
D2A Process Requirement 26/04/2022 - Review Apr 2026
LIFE System Process Change 26/04/2022 - Review Apr 2026
Older People Duty Workflow Chart Revised 14/09/2022 - Review Apr 2026
LAS Guide - Case Closure 02/11/2021 - Review Apr 2026
LAS Guide - Professional Involvements V2 02/11/2021 - Review Apr 2026
Case Closure Audit 09/04/2022 - Review Apr 2026
Disabilities Service to Older Persons Team Transfer of Cases Protocol 30/07/2024 - Review Nov 2025
Transition 25-65 Disabilities S. Transfer Protocol 30/07/2024 - Review Nov 2025
Transferring Clients From The Transitions Service To The 25+ Disabilities Service 30/07/2024 - Review Nov 2025
Promoting Equity in Experiences and Outcomes  
Travel Assistance Policy and Process 12/04/2022 - Review April 2026
Certification and Registration of Visual Impairment 30/11/2021 - Review Apr 2026
Financial Issues  
NRPF Subsistence Monies 12/12/2024 - Review April 2026
Financial Assessment Form Jan 2025 26/02/2025 - Review Nov 2025
Croydon Council Charging Policy - Adult Social Services 29/01/2024 - Review Nov 2025
Financial Assessment Team - Information and Processes Exc DWP Process for GDPR 29/01/2024 - Review Nov 2025
Paying for Adult Social Care 29/06/2022 - (Intranet Link)
Direct Payments  
What Direct Payments Can Be Spent On 20/11/2024 - Review Nov 2025
What Carers Direct Payments can be spent on 20/11/2024 - Review Nov 2025
Direct Payments FAQ 20/11/2024 - Intranet Link
ASC Direct Payments Agreement 06/06/2024 - Review Nov 2025
Promoting Wellbeing  
Self Neglect and Hoarding Guidance and Processes 10/04/2019 - Review Apr 2026
Community Reablement Handbook 26/04/2022 - Review Apr 2026 
Community Equipment Service 28/04/2022 - Intranet Link
Healthy Homes  
Staying Put Referral Form  09/06/2022 - Review Apr 2026
Croydon Emergency Loan 09/06/2022 - Review Apr 2026
Home Improvement Loan 09/06/2022 - Review Apr 2026
Home Repair Loan 09/06/2022 - Review Apr 2026
Staying Put Services 02/11/2022 - (Intranet)
S117 Mental Health Act  
Introduction to Section 117 Services 23/11/2021 - Review Apr 2026
Procedure for Discharge from Sec 117 23/11/2021 - Review Apr 2026
Discharge from Sec 117 Pro Forma 23/11/2021 - Review Apr 2026
Continuation of Sec 117 Pro Forma 23/11/2021 - Review Apr 2026
Variation of Sec 117 Pro Forma 23/11/2021 - Review Apr 2026
Section 117 Final Policy 23/11/2021 - Review Apr 2026
Personal Health Budget Assessment - Process 23/11/2021 - Review Apr 2026
Section 117 & Personal Health Budget Processes 11/04/2023 - Review Apr 2026
Section 117 Aftercare Plan Process 11/04/2023 - Review Apr 2026
Care Provision  
Croydon Personal Assistant Support Service Referral Form 06/06/2024 - Review Nov 2025
Who We Are - Independent Lives 06/06/2024 - Review Nov 2025
Independent Lives - PA Support Service 10/06/2024 - Review Nov 2025
Independent Lives - DBS Checks 10/06/2024 - Review Nov 2025
Independent Lives - Direct Payments 10/06/2024 - Review Nov 2025
Virtual Wallet Guide 06/06/2024 - Review Nov 2025
Extra Care Housing  
Hoarding and Risk Mitigation Process 12/04/2022 - Review Apr 2026
Hospital Intervention Procedure 12/04/2022 - Review Apr 2026
Mental Capacity Policy for ECH 12/04/2022 - Review Apr 2026
On Call Procedure 12/04/2022 - Review Apr 2026
Pull Cord Failure - Contingency Plan 12/04/2022 - Review Apr 2026
Sudden Death Protocol 12/04/2022 - Review Apr 2026
AMHP  
AMHP Approval Process 2024 SMT 08/01/2025 - Review Apr 2026
AMHP Training Pathway 2024 SMT 08/01/2025 - Review Apr 2026
Approval Policy Croydon 2024 SMT 08/01/2025 - Review Apr 2026
AMHP Procedure 23/11/2021 - Review Apr 2026
Childrens Services  
Croydon Children's Social Care Referral Form 23/11/2021 - Review Apr 2024
Community LD Health Services  
Acute Liaison Nurse 09/08/2022 - Review Apr 2026
Behaviour Support 09/08/2022 - Review Apr 2026
Clinical Psychology 09/08/2022 - Review Apr 2026
Dietetics 09/08/2022 - Review Apr 2026
Nursing 09/08/2022 - Review Apr 2026
Community LD Health Services  
SLT - Dysphagia 09/08/2022 - Review Apr 2026
SLT 09/08/2022 - Review Apr 2026
Team Leaflet 09/08/2022 - Review Apr 2026
Other  
Provide Equipment Hub 02/11/2022 - (Intranet)
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